Mysupport Documentation; Technical Support - Siemens SIMOTICS T-1FW6 Configuration Manual

Introduction
1.4 Service and Support
1.4.4

mySupport documentation

Description
With the "mySupport documentation" web-based system, you can compile your own individual
documentation based on Siemens content and adapt this for your own machine documentation.
To start the application, click the "My Documentation" tile on the mySupport homepage
(https://support.industry.siemens.com/cs/ww/en/my):
Figure 1-3
The configured manual can be exported in the PDF or XML format.
Siemens content that supports the mySupport documentation can be identified by the
"Configure" link.
1.4.5

Technical support

Description
Your routes to technical support (https://support.industry.siemens.com/cs/ww/en/sc/4868):
• Support Request (https://www.siemens.com/SupportRequest)
• Contact person database (https://www.automation.siemens.com/aspa_app?lang=en)
• "Industry Online Support" mobile app
The Support Request is the most important input channel for questions relating to products
from Siemens Industry. This will assign your request a unique ticket number for tracking
purposes. The Support Request offers you:
• Direct access to technical experts
• Recommended solutions for various questions (e.g. FAQs)
• Status tracking of your requests
14
mySupport
1FW6 Built-in torque motors
Configuration Manual, 09/2022, A5E52220645B AA