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• If paper feeds at an angle, make sure Detect Paper Skew is set to On in the Printer Settings menu.
• If paper does not eject correctly, decrease the Paper Suction setting for the loaded paper type.
• Make sure that paper is not jammed inside the product.
• Make sure you are using the product at the proper room temperature.
• If you are using paper that curls easily, make sure you are in an environment with a room temperature
of 73 °F (23 °C) or higher.
Parent topic:
Related references
Paper Specifications
Environmental Specifications
Paper Setting Menu
Image Is Not Positioned Correctly On the Media
If the printed image is not positioned correctly on your media, try these solutions:
• Make sure you loaded the media correctly and selected the correct margin and start positions for it on
the product control panel.
• Check the print area in the settings of your print application and the printer.
• Make sure the correct Page Size option is selected in the print settings. If the option selected for Roll
Width or Paper Size in the printer driver does not match the paper that is loaded in the printer, the
print may not be in the correct position or some of the data may be printed off of the paper.
• If Paper Size Check is set to Off, the printer may print outside the bounds of the paper. Change the
setting to On.
• Check the Top Margin settings in the Paper Settings on the control panel. The Top Margin settings
on the control panel are given priority over the margin settings of your print application.
Parent topic:
Paper Jam Problems
If paper has jammed in the printer and a message appears on the LCD screen, follow the steps here to
clear the jam.
1. Check the error message displayed on the LCD screen.
2. Select Start.
3. Select See Description and follow the on-screen instructions to remove the jammed paper.
Solving Paper Problems
Solving Paper Problems
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