Troubleshooting - Prince Castle CTS Operation Manual

To avoid possible personal injury and/or damage to the unit, inspection, test and repair of electrical equipment should be
performed by qualified service personnel. The unit should be unplugged when servicing, except when electrical tests are
required. Use extreme care during electrical circuit texts. Live circuits will be exposed.
BURN/ELECTRICAL SHOCK HAZARD! Platen is HOT and can cause severe burns or severe shock.
Keep hands and objects out of the toaster unit! Failure to exercise caution may result in serious injury!
Turn the unit off, unplug it and let it cool down completely before touching or working on internal apparatus. The plug removed
from the outlet shall remain clearly visible to the operator during the maintenance procedure.
PROBLEM
Unit has no power
Unit will not heat up
Unit heats up, but the conveyors
do not run
Not toasting properly (under- or
over-done)
Jumpy or blank display
E01 error code visible on display
E02 error code visible on display
E03 error code visible on display
E05 error code visible on display
E06 error code visible on display
E07 error code visible on display
E08 error code visible on display
E09 error code visible on display
E10 error code visible on display
N1 notification visible on display
NOTE: For all other problems, call approved local service agent.
301-500revA-EN

Troubleshooting

WARNING
WARNING
POSSIBLE CAUSE
Unit unplugged
Breaker tripped
Loose connection on power switch
Inoperable power switch
Loose connection on platen
Open platen
Loose connection to the main control board
Inoperable main control board
Inoperable TRIAC
The conveyor door is ajar
Inoperable motor
Stripped drive gear
Stripped conveyor gear
Jammed conveyor assembly
Inoperable RTD-probe
Improper set point
Improper compression
Torn or soiled release sheet
Bad platen
Improper ground
Inoperable display
Inoperable main control board
Loose wiring harness
Relay shorted or open
Conveyor 1 either jammed or not working
Conveyor 2 either jammed or not working
Set point temperature not reached in
expected time
Software files on USB not valid
Transferred software files on external Flash
not valid
Temperature sensor open or shorted
Current platen temperature 20F higher
than set point temperature
Current platen temperature 20F lower than
set point temperature
Reminder to clean
SOLUTION
Plug unit in.
Reset breaker.
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Verify that the door is closed.
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Adjust set point in programming (see Setting
Adjustments section).
Adjust compression (see Setting Adjustments
section).
Clean or replace release sheet.
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Call Tech Support 1-800-722-7853
Clean unit and delete message.
11
CTD & CTDE
Vertical Contact Toasters
Printed in USA 04/19 © 2019