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Always verify that the broiler is properly assembled, the hood is on, the gas valve is open, and the broiler is
ID #
Problem
1
Power switch is ON, burners are NOT
lit, display is black, and the main
conveyors are not moving
2
Power switch is ON, burners are NOT
lit, but the display and conveyors are
functional
3
Power switch is ON, burners are lit, and
either the display is black or the main
conveyors are not moving
Note: With the burners lit and
conveyors moving, the broiler can
cook. Upon restarting the unit, both
conveyors default to Whopper.
4
Broiler is status is continuously showing
"HEATING UP" instead of "READY"
Note: With the lower burner and at
least one upper burner lit, the broiler
is functional after 45 minutes of
heating up, even when the status still
shows "HEATING UP". Perform a
cookout test, adjust cook times to
meet temperatures, and continue
normal operation until issue is
resolved.
5
Burgers are failing to discharge
6
Autoloader is not turning
7
Burgers under or over cooked.
8
Excessive flaming in broiler.
9
Too much smoke or heat in the
kitchen
PN: 1000-605 | User Manual – Prince Castle Flame King Broiler
Rev: A
Updated: 4/13/2022
FLAME KING BROILER
E. TROUBLESHOOTING
plugged in.
Indicators
Broiler is plugged in
Circuit breaker on wall panel is ON and not tripped
Display: Red screen
Ventilation hood is ON
with "BURNER DID
NOT LIGHT" text
Display: Yellow triangle
Gas line is properly connected and the gas valve is
at the top right of the
ON
home screen with
Bottom burner is pushed all the way in (no part of the
either E7, E8, E9, or
handle should protrude passed the side cover)
E18 errors. Click on
the error for additional
Bottom burner is clean and dry
details.
Display (if functional):
Turn the broiler off and on again
Yellow triangle at the
top right of the home
screen with either E1
The broiler's circuit breaker located behind the right
or E2 errors. Click on
tower is not tripped
the error for additional
details.
Display: Yellow triangle
See #2
at the top right of the
home screen with
either E3, E4, E5, E6,
or E18 errors. Click on
errors for additional
details.
The rear scraper is installed and thoroughly cleaned
The heat shield is installed
The burger slide is cleaned
The autoloader is installed correctly and the clutch
knob is pushed inward
The broiler's circuit breaker located behind the right
tower is not tripped
See #1 and #3
Increase the cook time to increase cookout
temperature, decrease cook time to decrease
cookout temperature
All burners are lit
Ventilation - make sure there isn't excessive exhaust
or air vent blowing on the broiler
Thoroughly clean the grease tray
Clean the catalyst if equipped.
Check that all removable components are installed
Check that the ventilation hood is ON and working
Check that the broiler is properly positioned under
the ventilation hood
Check condition of catalyst if equipped
Store Manager Checks
33
Technician Checks
The power switch is functional and all incoming
power line connections are secured
Flame sensors are clean
Flame sensors are not touching chassis when
the broiler is hot
Orifices are not plugged
Valve on-board power switches are ON
Valve pressures are set correctly
Relay indicators lights turn on after a power
cycle
The connections are secured on both ends of
the wire harnesses connected to the control
board and display
The 5 VDC and 24 VDC power supplies are
outputting the correct voltage
The main control board has various indicator
lights visible across the board
See #2
Without cooking occurring, navigate to the
"Cook Temperature" screen in the DEBUG
menu and verify:
1. All four thermocouples values are updating.
Move the thermocouples wires away from
nearby power lines if so.
2. None of the thermocouples values are
negative or abnormally low (200+ °F lower than
the other values). Reconnect the problematic
thermocouple and make sure there it is not
open nor short circuited.
The autoloader roller chain is engaging the
main conveyor sprocket and the clutch
sprocket
See #1 and #3
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