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Cleaning the Encoder Strip (Carriage Scale)
Printing Is Slow or Stops Intermittently
If printing is slow or stops in the middle of a print job, try these solutions:
• Make sure Print Direction is set to Bi-Direction (High Speed) in the Garment Creator 2 software.
• Make sure the pre-treatment solution has completely dried; otherwise, the printing surface may
become damp and swell up, causing an error to occur and printing to stop.
• If you are using a platen without a grip pad and the print job requires a large amount of ink, the print
surface may swell up with ink. An error may occur and printing may stop. If you are using a platen with
a frame, try removing the frame. This will allow any slack or creases in the printed surface to spread to
the outer edges and solve the problem. If you remove the frame, you also need to reduce the width of
the White ink in the software so that the white under-base print does not extend beyond the image. Be
careful not to touch the T-shirt while printing as it can be easily moved out of position.
• If you print from a USB memory device with a slow reading speed (4.63MB per sec or less), the print
head stops during printing and then continues. Use a USB memory device with a faster reading
speed.
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Printing from a USB Memory Device
Cannot Access the USB Memory Device
The USB memory device is not read by just inserting it into the printer's USB port. Select the USB icon
on the Home screen and then select your operation.
Make sure files on the USB memory device are saved in the root folder. Only prn files are displayed
when the device is connected to the printer.
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Printing from a USB Memory Device
Red Light Shines Inside the Printer
The red light always shines inside the printer. This is normal.
Parent topic:
Solving Printing Problems
Solving Printing Problems
Solving Printing Problems
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