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reducing the density of the White ink in the Garment Creator 2 software or make the pre-treatment
solution stronger.
• Make sure to dry the shirt completely after pre-treatment. If the shirt is left for an extended period, dry
it for several seconds using a heat press before printing.
• Check the temperature and pressure of the heat press. The temperature of the heat press decreases
when you press a T-shirt that has had pre-treatment solution applied. When pressing several T-shirts
in succession, check that the temperature of the heat press is not too low. Whiteness becomes
uneven if the pressure is insufficient since the T-shirt does not dry completely and the fibers are not
pressed flat.
• Make sure your White ink packs have not expired. For best results, use ink packs before the expiration
date printed on the package (within a year of installation in the printer). Replace expired packs with
new ones.
• If the under-base white shows outside the main image area, adjust the print area of the under-base
white in the Garment Creator 2 software.
• Try printing on a different type of garment. White quality can vary depending on the quality of the
cotton and ratio of polyester in a garment.
• If there is still not enough white or the white is uneven, try the following:
1. Run Cleaning (Heavy) on the white nozzles (Menu > Maintenance > Head Cleaning > Cleaning
(Heavy) > Select Nozzles > White). Select all the WH rows and then select OK.
2. If the problem still remains after running the cleaning once or twice, change the printer mode to
Color ink mode, and then back to White ink mode.
3. If changing the printer mode does not resolve the issue, contact your dealer or Epson for support.
Parent topic:
Solving Print Quality Problems
Related references
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Fixing the Pre-treatment Solution (Heat Press)
Handling White Ink
Maintenance Menu
Diluting the Pre-treatment Solution
Related tasks
Performing a Nozzle Check
Cleaning Around the Print Head
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