Return Shipping Instructions - RTS BKP-4 User Manual

RETURN SHIPPING INSTRUCTIONS

PROCEDURE FOR RETURNS
If a repair is necessary, contact the dealer where this unit was purchased.
If repair through the dealer is not possible, obtain a RETURN AUTHORIZATION from:
Customer Service Department
Telex Communications, Inc.
Telephone: (800) 392-3497
Fax: (800) 323-0498
DO NOT RETURN ANY EQUIPMENT DIRECTLY TO THE FACTORY WITHOUT FIRST OBTAINING A
RETURN AUTHORIZATION.
Be prepared to provide the company name, address, phone number, a person to contact regarding the repair, the type
and quantity of equipment, a description of the problem and the serial number(s).
SHIPPING TO MANUFACTURER FOR REPAIR OR ADJUSTMENT
All shipments of RTS products should be made via United Parcel Service or the best available shipper, prepaid. The
equipment should be shipped in the original packing carton; if that is not available, use any suitable container that is
rigid and of adequate size. If a substitute container is used, the equipment should be wrapped in paper and surrounded
with at least four inches of excelsior or similar shock-absorbing material. All shipments must be sent to the following
address and must include the Return Authorization.
Factory Service Department
Telex Communications, Incorporated
1930 West 1st Street
Blue Earth, MN 56013 U.S.A.
Upon completion of any repair the equipment will be returned via United Parcel Service or specified shipper collect.