Troubleshooting - Schwinn Journey 1.0 Service Manual

Troubleshooting

Condition/Problem
No display/partial display/
unit will not turn on
Unit operates but Contact
HR not displayed
Unit operates but
Telemetric HR not
displayed (170 only)
Unit operates but
Telemetric HR displayed
incorrectly (170 only)
Console displays "E2" error
code
No speed/RPM reading,
Console displays "Please
Pedal" error code
Things to Check
Check electrical (wall)
outlet
Check connection at front
of unit
Check data cable integrity
Check data cable
connections/orientation
Check console display for
damage
Console Display
HR cable connection at
Console
Sensor grip
Dry or calloused hands
Handlebar
Chest Strap (optional)
Chest Strap Batteries
Check User Profile
Interference
Replace Chest Strap
Replace Console
Interference
Check data cable integrity
Check data cable
connections/orientation
Console Electronics
Check data cable integrity
Check data cable
connections/orientation
Make sure unit is plugged into a functioning wall outlet.
Connection should be secure and undamaged. Replace adapter
or connection at unit if either are damaged.
All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Check for visual sign that console display is cracked or otherwise
damaged. Replace Console if damaged.
If Console only has partial display and all connections are fine,
replace the Console.
If the above steps do not resolve the problem, contact Customer
Care for further assistance.
Be sure cable is connected securely to Console.
Be sure hands are centered on HR sensors. Hands must be kept
still with relatively equal pressure applied to each side.
Sensors may have difficulty with dried out or calloused hands.
A conductive electrode cream (heart rate cream) can help make
better conduct. These are available on the web or at medical or
some larger fitness stores.
If tests reveal no other issues, Handlebars should be replaced.
Strap should be "POLAR ®
strap is directly against skin and contact area is wet.
If strap has replaceable batteries, install new batteries.
Select the Edit User Profile option for the User Profile. Go to the
WIRELESS HR setting and make sure that the current value is
set to ON.
Try moving unit away from sources of interference (TV, Micro-
wave, etc).
If interference is eliminated and HR does not function, replace
strap.
If HR still does not function, replace Console.
Make sure that the HR receiver is not blocked by a personal
electronic device in the left side of the media tray.
All wires in cable should be intact. If any are cut or crimped,
replace cable.
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
If tests reveal no other issues, contact Customer Care for further
assistance.
All wires in cable should be intact. If any are cut or crimped,
replace cable.
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
6
Solution
" compatible and uncoded. Make sure