Samsung NX58K9500WG User Manual page 54

Troubleshooting
Problem Possible cause
Oven door will This is normal.
not open after
a self-cleaning
cycle.
Oven not clean A fine dust or ash is normal.
after a self-
cleaning cycle.
Steam or smoke This is normal.
coming from
under the control
panel.
Burning or oily This is normal for a new oven
odor coming and will disappear within 1/2
from the vent. hour of the first bake cycle.
Strong odor. This is temporary.
54 English
Action
The oven door will stay locked
until the oven temperature drops
below
392 °F.
This can be wiped clean with a
damp cloth.
Set the self-cleaning cycle for a
longer cleaning time. The cycle
was not long enough to burn off
the dirt buildup.
Extremely dirty ovens require
hand-cleaning of excessive
spillovers and food buildup
before starting a self-cleaning
cycle. Multiple self-cleaning
cycles may be necessary to
completely clean the oven.
The oven vent is located there.
More steam is visible when using
the convection functions or when
baking or roasting multiple items
at the same time.
To speed the process, set a self-
cleaning cycle for a minimum of
3 hours. (See page 47.)
The insulation around the inside
of the oven emits an odor the
first few times the oven is used.
Problem Possible cause
Oven racks are
difficult to slide.
Fan noise. This is normal.
Convection fan is
not working.
Action
Apply a small amount of
vegetable oil to a paper towel
and wipe edges of the oven
racks with the paper towel. Racks
become dull and hard to slide
when they are left in the oven
during a self-clean cycle.
The convection fan runs until the
function is over or the door is
opened.
The fan starts automatically
when the oven meets the preheat
temperature.