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If the Problem Persists
If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative.
Do not disassemble or repair the machine yourself.
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Disassembling or repairing the machine yourself may void the warranty.
Checks Before Contacting Us
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Product name (LBP122dw/ LBP121dn)
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Dealer purchased from
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Details of the problem (such as operation details and their results)
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Serial number
How to Look Up the Serial Number
[Home] screen on the operation panel
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You can also check this information using Remote UI from a computer.
Computer (Remote UI)(P. 178)
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You can also check this information on the label on the back of the machine.
Troubleshooting
[Device Status]
[Serial Number]
339
95LW-08A
Managing the Machine from a
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