If The Problem Persists - Canon imageCLASS MF269dw II User Manual

If the Problem Persists

If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative.
Do not disassemble or repair the machine yourself.
● Disassembling or repairing the machine yourself may void the warranty.
Checks Before Contacting Us
● Product name (MF269dw II / MF269dw VP II / MF267dw II / MF264dw II / MF262dw II)
● Dealer purchased from
● Details of the problem (such as operation details and their results)
● Serial number
How to Look Up the Serial Number
Touch Panel Model
on the control panel
5 Lines LCD Model
on the control panel
● You can also check this information using Remote UI from a computer.
Computer (Remote UI)(P. 398)
● You can also check this information on the label on the back of the machine.
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please
refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your
product at www.usa.canon.com.
Customer Support (Canada)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please
refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your
product at www.canon.ca/support.
Troubleshooting
[Device Status] [Serial Number]
[Device Status]
651
[Serial Number]
Managing the Machine from a
8W0J-0HH