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turn them on.
Test the graphics card —
1. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then remove the
computer cover (see
Removing the Computer Cover
computers).
2. Remove all cards except the graphics card (see
Removing a PCI Card
for desktop computers).
If your primary hard drive is connected to a drive controller card leave the drive controller card installed in the computer.
3. Close the computer cover (see
turn them on.
4. Run the Dell Diagnostics (see
Test the cards —
1. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then remove the
computer cover (see
Removing the Computer Cover
computers).
2. Reinstall one of the cards that you removed previously (see
computers, or
Installing a PCI Card
3. Close the computer cover, (see
turn them on.
4. Run the Dell Diagnostics (see
5. If any of the tests fail, the card you just reinstalled is faulty and needs to be replaced.
6. Repeat this process until you have reinstalled all cards.
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
CAUTION:
To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE:
To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your
computer's electronic components. You can do so by touching an unpainted metal surface on the computer.
Fill out the
Diagnostics Checklist
as you complete these checks.
Test the drive —
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
l
Insert bootable media and restart the computer.
l
Clean the drive or disk —
See
CDs and
Check the cable connections
Check for Software and Hardware Conflicts —
Run the Dell Diagnostics —
See
CD and DVD drive problems
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Adjust the Windows volume control —
for mini tower computers, or
PCI, PCI Express Cards, and PS/2 Serial Port Adapters
Replacing the Computer
Cover), reconnect the computer and devices to electrical outlets, and then
Dell
Diagnostics).
for mini tower computers, or
for desktop computers).
Replacing the Computer
Cover), reconnect the computer and devices to electrical outlets, and then
Dell
Diagnostics).
DVDs.
See
Resolving Software and Hardware
Dell
Diagnostics.
Removing the Computer Cover
Removing the Computer Cover
PCI, PCI Express Cards, and PS/2 Serial Port Adapters
Incompatibilities.
for desktop
for mini tower computers, or
for desktop
for mini tower
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Table of Contents
Troubleshooting
