Drive Problems; Cd And Dvd Drive Problems - Dell precision M65 User Manual

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Drive Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Information Guide
.
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 128) as you complete these
checks.
®
E M
N S U R E T H A T I C R O S O F T
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T —
E S T T H E D R I V E
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C
L E A N T H E D R I V E O R D I S K
E CD
N S U R E T H A T T H E I S S N A P P E D O N T O T H E S P I N D L E
C
H E C K T H E C A B L E C O N N E C T I O N S
C
H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S
page 91.
R D D
U N T H E E L L I A G N O S T I C S

CD and DVD drive problems

NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
C — The CD/DVD-RW drive must receive a steady stream of data when writing. If the
L O S E O T H E R P R O G R A M S
stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
T S
U R N O F F T A N D B Y M O D E I N
page 29 or search for the keyword
management modes.
C
H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is turned off.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 5 / 0 7 – F O R P R O O F O N LY
®
W
I N D O W S R E C O G N I Z E S T H E D R I V E
— See "Cleaning Your Computer" on page 147.
— See "Resolving Software and Hardware Incompatibilities" on
See
—
"Dell Diagnostics" on page 63
W
I N D O W S B E F O R E W R I T I N G T O A
standby
in the Windows Help and Support Center for information on power
— See the help files for your CD or DVD creation software.
— Click the Start button and click My
.
CD/DVD-R W — See "Standby Mode" on
D I S C
Troubleshooting
™
Product
67