Scanned Image Problems; Lines (Streaks) Appear When Scanning From Adf; Alert About Stains Inside The Scanner Still Appears - Epson ES-C320W User Manual

Solving Problems
❏ When using security software, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read-
only file. For more information on your security software's functions, see the help and so on supplied with the
software. The TWAIN.log file is saved in the following locations.
C:\Users\(user name)\AppData\Local\Temp

Scanned Image Problems

Lines (Streaks) Appear when Scanning from ADF

❏ Clean the ADF.
Straight lines (streaks) may appear in the image when debris or dirt gets into the ADF.
❏ Remove any debris or dirt that adheres to the original.
❏ Using Glass Dirt Detection feature, a notification is displayed when dirt is detected on the scanner glass inside
the scanner.
Select Scanner Setting tab and then select On-High or On-Low from Detect Glass Dirt in Epson Scan 2
Utility .
When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a
soft cloth.
"Cleaning Inside the Scanner" on page 109
Note:
❏ Some stains may not be detected correctly.
❏ If the detection does not work correctly, change the setting.
If no stains are detected, select On-High. If stains are detected incorrectly, select On-Low or Off.
Related Information
"Cleaning Inside the Scanner" on page 109
&
"Setting the Glass Surface Stain Detection Feature" on page 104
&

Alert About Stains Inside the Scanner Still Appears

If the alert screen appears after cleaning the inside of the scanner, glass part will be required to replace. Contact
your local dealer to repair.
Related Information
"Cleaning Inside the Scanner" on page 109
&
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Scanned Image Problems

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Alert About Stains Inside the Scanner Still Appears
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