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NOTE: For additional details:
Refer to section [983] for troubleshooting the firmware updates
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Refer to section [984] to view the trouble status
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Refer to section [985] for troubleshooting radio initialization
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Trouble
Trouble
indication
Indicator Digit
No
N/A
Indication
Yellow LED
N/A
– ON Solid
Trouble
LED – 2
02
Flashes
Yellow LED
05
– 5 Flashes
Yellow LED
06
– 6 Flashes
Yellow LED
07
– 7 Flashes
Communicator Troubleshooting
Table 12: Trouble Indications
Possible
Causes
Check the power connections between the panel and the
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communicator.
No Power
Confirm PC-LINK cable is properly installed between
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communicator and panel.
Confirm that cellular network service is active in the area.
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Ensure the antenna is securely connected to the radio. Check
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antenna stub cable is securely connected to the radio.
No Signal
If an external antenna is used, ensure the antenna is securely
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screwed on to the antenna cable connector. Check external
antenna for damage or open/short.
Check section [382] toggle option[5] is ON (Alternate
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Panel
Communicator Enabled).
Supervision
Ensure the PC-LINK cable between the panel and communicator
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Trouble
is connected properly (not reversed) and is securely in place.
Confirm that cellular service is available and active in the area.
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Check all antenna connections.
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Ensure average radio signal strength is CSQ 5 or higher. (See
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Table 7 ).
Ensure the SIM card is properly inserted into the SIM card holder.
Cellular Trouble
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Ensure the SIM card has been activated (could take up to 24 hrs
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after install).
If this trouble persists, relocate the panel (and communicator) or
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install an external antenna extension kit.
Check with the ISP to confirm Internet service is active in the area.
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Ensure the Ethernet cable is securely inserted into the RJ45 jack
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of the communicator and the hub/router/switch.
Check the link light on the hub/router/switch is ON. If link light is
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OFF, start the hub/router/switch.
Ethernet Trouble
If DHCP is used, ensure that the unit has an assigned IP address
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from the server. In Section [851] [992] verify a valid IP address is
programmed. If not, contact the network administrator.
If problem persists, replace the Ethernet cable and RJ45
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connector.
Ensure that the Ethernet path has Internet connectivity.
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If using a static IP address, confirm that the gateway and subnet
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mask are entered correctly.
If the network has a firewall, ensure the network has the
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programmed outgoing ports open (default UDP port 3060 and
port 3065).
Receiver Not
Ensure that all the receivers are programmed for DHCP or have
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the proper IP address and port number.
Available
Ensure the cellular receiver APNs have been programmed with
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the access point name provided by the cellular provider.
If Common Mode is used, and only one path is initialized while the
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other path is not successful, generate a manual test transmission
over both paths or power cycle the communicator to recover the
'Receiver Not Available' trouble.
Trouble Possible Solution
21
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