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Chapter 7 After-sale Services
7.1 When Requesting a Repair
If you suspect that this equipment fails, read "Chapter 6 Maintenance and Inspection" and take
the action recommended thereof.
However, if this equipment will still be faulty, please stop using this equipment and contact your
sales representative, our sales department, nearest branch office or sales office.
1. Repair during the warranty period
If a failure occurs in the course of using the product correctly according to the explanations and
instructions in this manual, your sales representative or our company shall repair the product at
no charge. However, repairs of failures caused by misuse, negligence, or force majeure such as
naturally disasters and fires shall make a charge for the repair.
2. If the warranty period has expired
If functionality can be recovered by the repair, the repair shall be made by request of the customer
for a fee.
3. Please provide the following information
1)
Product name
2)
Product model
3)
Serial number
4)
Manufacturing date
5)
Details of the problem (As much detail as possible. Please refer to the "S-VDR Failure
Checklist" of the next page.)
6)
Name of shipping company/organization
7)
Ship name
8)
Address
9)
Telephone number
10)
Fax number
If you have questions regarding after-sale services, please contact your sales representative, our
sales department, nearest branch office or sales office.
Chapter 7 After-sale Services
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