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The indicator lamp in one or more of the fol-
R
lowing buttons continues to light up red after
the system self-diagnosis:
SOS button
-
F Roadside Assistance call button
-
ï MB Info call button
-
After the system self-diagnosis, the
R
ative
or
Service Not Activated
appears in the multifunction display.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In the
event of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest author-
ized Mercedes-Benz Center or contact the fol-
lowing service hotlines:
USA: Mercedes-Benz Customer Assistance
R
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at
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1-888-923-8367
Emergency call
Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if:
you see smoke inside or outside of the vehi-
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cle, e.g. if there is a fire after an accident
the vehicle is on a dangerous section of
R
road
the vehicle is not visible or cannot easily be
R
seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
You must have a license agreement to activate
the mbrace service. Make sure that your system
is activated and operational. To register, press
the ï MB Info call button. If any of the steps
mentioned are not carried out, the system may
not be activated.
If you have questions about the activation, con-
tact one of the following telephone hotlines:
USA: Mercedes-Benz Customer Assistance
R
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Inoper‐
message
Canada: Customer Service at
R
1-888-923-8367
General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered.
i
You cannot end an automatically triggered
emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call
The audio output is muted.
Once the connection has been made, the
Connected
tion display.
All important information on the emergency is
transmitted, for example:
current location of the vehicle (as determined
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by the GPS system)
vehicle identification number
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information on the severity of the accident
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Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab-
lished between the Customer Assistance Center
and the vehicle occupants.
If the vehicle occupants respond, the
R
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
If there is no response from the vehicle occu-
R
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
Features
message.
message appears in the multifunc-
249
Call
Z
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