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User's Guide
Suddenly the Printer Cannot Print over a Network
Connection
Checking the network environment
❏ When you have changed your access point or provider, try making network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
❏ Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; access point, computer or smart device, and then printer. Move the printer and
computer or smart device closer to the access point to help with radio wave communication, and then try to
make network settings again.
Checking the computer
In Windows, click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏ Check if there are any paused print jobs.
Cancel printing if necessary.
❏ Make sure the printer is not offline or pending.
If the printer is offline or pending, clear the offline or pending setting from the Printer menu.
❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on
the menu item).
If the printer is not selected as the default printer, set it as the default printer.
❏ Check if the selected port is correct in Printer Properties > Port.
Checking the network connection report
Tap Settings > General Settings > Network Settings > Connection Check, and then print the network connection
report. If the report shows that the network connection failed, check the network connection report and then
follow the printed solutions.
Checking the network connection of the computer
Try accessing any website from your computer to make sure that your computer's network settings are correct. If
you cannot access any website, there is a problem on the computer. Check the network connection of the computer.
Related Information
"Checking the SSID Connected to the Printer" on page 182
&
"Printing a Network Connection Report" on page 32
&
"Messages and Solutions on the Network Connection Report" on page 33
&
"Windows Printer Driver" on page 162
&
Solving Problems
184
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