No Sound From Headphones; Video And Monitor Problems; If The Screen Is Blank - Dell OptiPlex GX745 User'smanual

On. Exit system setup and restart your computer.
If you have installed an audio card:
Enter system setup and ensure that Integrated Audio is set to Off.
Ensure that your speaker is connected to the audio card inputs
Run the Dell Diagnostics — See
Run the Audio Card Driver Diagnostics, If Applicable —
If you have installed an audio card, check your audio card documentation for details.
Check for software and hardware conflicts —

No sound from headphones

Check the headphone cable connection —
Disable digital mode — Your headphones do not work if the CD drive is operating in digital mode.
1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2. Click Sounds and Audio Devices.
3. Click the Hardware tab.
4. Double-click the name of your CD drive.
5. Click the Properties tab.
6. Uncheck the Enable digital CD audio for this CD-ROM device box.
Adjust the Windows volume control —
volume is turned up and that the sound is not muted.
Video and Monitor Problems
Fill out the Diagnostics Checklist as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

If the screen is blank

NOTE: See the monitor documentation for troubleshooting procedures.
Check the monitor cable connection —
If you purchased a graphics card, ensure that the monitor is connected to the card.
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Ensure that your monitor is properly connected (see the Quick Reference Guide that came with your computer).
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If you are using a video extension cable and removing the cable solves the problem, the cable is defective.
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Swap the computer and monitor power cables to determine if the power cable is defective.
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Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)
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Check the monitor power light —
is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Test the monitor — Connect a properly working monitor to the computer, and try using the monitor. If the new monitor works, the original
monitor is faulty.
Dell Diagnostics.
See Reinstalling Drivers and
Ensure that the headphone cable is securely inserted into the headphone connector.
Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the
If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light
Utilities.