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Enable digital mode —
Your speakers do not work if the CD drive is operating in analog mode.
1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2. Click Sounds and Audio Devices.
3. Click the Hardware tab.
4. Double-click the name of your CD drive.
5. Click the Properties tab
6. Check the Enable digital CD audio for this CD-ROM device box.
Eliminate possible interference —
Run the speaker diagnostics
Reinstall the audio driver
Check the device option setting —
restart your computer.
Enter system setup
Run the Dell Diagnostics
Check for software and hardware conflicts
No sound from headphones
Check the headphone cable connection —
Disable digital mode —
Your headphones do not work if the CD drive is operating in digital mode.
1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2. Click Sounds and Audio Devices.
3. Click the Hardware tab.
4. Double-click the name of your CD drive.
5. Click the Properties tab.
6. Uncheck the Enable digital CD audio for this CD-ROM device box.
Adjust the Windows volume control —
volume is turned up and that the sound is not muted.
Video and Monitor Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
If the screen is blank
NOTE:
See the monitor documentation for troubleshooting procedures.
Check the monitor cable connection —
If you purchased a graphics card, ensure that the monitor is connected to the card.
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Ensure that your monitor is properly connected (see the Quick Reference Guide that came with your computer).
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If you are using a video extension cable and removing the cable solves the problem, the cable is defective.
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Swap the computer and monitor power cables to determine if the power cable is defective.
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Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)
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Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
Enter system setup
and ensure that the Audio Controller option is set to On. Exit system setup and
Ensure that the headphone cable is securely inserted into the headphone connector.
Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the
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