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Technical Support
An Alcatel-Lucent service agreement brings your company the assurance of 7x24 no-excuses technical
support. You'll also receive regular software updates to maintain and maximize your Alcatel-Lucent
product's features and functionality and on-site hardware replacement through our global network of
highly qualified service delivery partners.
With 24-hour access to Alcatel-Lucent's Service and Support web page, you'll be able to view and update
any case (open or closed) that you have reported to Alcatel-Lucent's technical support, open a new case or
access helpful release notes, technical bulletins, and manuals.
Access additional information on Alcatel-Lucent's Service Programs:
Web: myportal.al-enterprise.com
Phone: 1-800-995-2696
Email: ebg_global_supportcenter@al-enterprise.com
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OmniSwitch 6860 Hardware Users Guide
October 2022
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