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4. Troubleshooting Guide
If you are experiencing a problem with your alarm, or a fault, and are unsure of the next action, please contact product
support at 1-877-542-5471 before discharging the battery. You may also write us at: Kidde Canada Inc., P.O. Box 40,
Apsley, ON K0L 1A0. Our internet address is www.kiddecanada.com.
Trouble Condition
Visual Indications Audible Indications
False Low Battery
(AC power
connected before
backup battery
Amber
activated)
Low Battery
Fault Mode
seconds
End of Unit Life
Amber LED blinks
twice every
5 seconds.
Network Error
Amber LED blinks
every 5 seconds.
Loss of Wi-Fi
None
Connection
(NOTE: Wi-Fi
features do not
function without
AC power.)
Stuck Button
None
Chirp every 60 sec, with voice
"Activate Battery."
LED
Chirp every 60 sec, voice every 30
blinks
sec: "Replace alarm."
Voice stops after 5 mins.
every
Chirp every 30 sec.
5
Voice every 30 sec: "Error, see
trouble shooting guide"
After 5 mins: no voice message
Double chirp every 30 sec. First 5
mins: Voice every 30 sec: "Replace
alarm, press button to temporarily
silence." Voice stops after 5 mins. Voice
"Temporarily Silenced" after button
push (first 7 days only). After 7 days,
chirps continue, with voice "Replace
Alarm" every 30 sec for 5 mins.
Chime every 30 secs. Voice every 30
sec: "Connection lost, press button to
temporarily silence." After 5 min: no
voice messages. Voice "Temporarily
Silenced" after button push.
None
Chirp every 4 sec.
Action:
* Rotate unit fully onto mounting bracket to activate
battery.
* Remove, discharge, dispose unit, and replace as soon
as possible.
* See Cleaning Your Alarm section.
* Push button once to attempt to reset the unit.
* Red LED will blink out an error code (number of
blinks) when button is pushed. Report the number of
blinks to customer service if needed.
* If error persists, or if customer service directs, remove,
discharge, dispose unit, and replace as soon as
possible.
* Push button once to silence for 24 hrs. (Push button
again to clear Hush and perform a test.)
Note: 7 days after End of Unit Life begins, the
notifications cannot be silenced.
* Remove, discharge, dispose unit, and replace as soon
as possible.
* Push button to temporarily silence for 24 hrs. (Push
button again to clear Hush and perform a test.)
* Call customer service.
* If error continues, remove, discharge, dispose unit,
and replace as soon as possible.
* The unit will attempt to re-connect on its own. After 10
consecutive mins of lost connection, you will receive a
notification of "Contact Lost" in your mobile App.
* Contact customer service. If error persists, or if
customer service directs, remove, discharge, dispose
unit, and replace as soon as possible.
* Push button to dislodge it from being stuck. If button
cannot be unstuck, remove alarm, discharge, dispose
unit, and replace as soon as possible.
7
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