Additional Information; Troubleshooting - True RC900 Owner's Manual

ADDITIONAL INFORMATION

TROUBLESHOOTING

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifi cations, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suff ered
by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefi tness.com to obtain the most recent version of all manuals and contact TRUE product support at
800-883-8783 for assistance with troubleshooting and diagnostics.
Malfunction
No Power
Unit resets or pauses
randomly
Resistance hesitates or slips
when pedaling
Rubbing or knocking sound
from bike when in operation
Possible Cause
Unit turned off
Damaged power cord
Power cord not fully seated in socket
No power at outlet
Battery is discharged
Optional ERP board damaged
Motor control board damaged
Damaged power cord
Power cord not fully seated in socket
Insuffi cient power
Error code is displayed on console
Speed sensor out of alignment
Pinched or loose main communication cable
Loose belt tension
Uneven fl oor
Loose hardware
Loose pedal
Roller bearings may be damaged
Brake assembly may be damaged
Drive belt may be misaligned
Corrective Action
Verify the On/Off switch is at the ON position
Replace power cord
Inspect power connection at the unit and outlet
Using a voltmeter verify power at outlet
Change the battery overnight with optional power supply
Contact TRUE Product Support
Replace power cord
Inspect power connection at the unit and outlet
Verify output voltage from 20A outlet with a voltmeter
Contact TRUE Product Support
Contact TRUE Product Support
Adjust equipment with leveling feet.
See Chapter 4: Care and Maintenance
Contact TRUE Product Support
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