VeriFone IX90 UX700 Installation Manual page 30

Keypad Does
Not Respond
Transactions
Fail to Process
Checking Magnetic
Card Reader
Checking Smart Card
Reader
If the keypad does not respond properly:
•
Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
•
Refer to the user documentation for that application if pressing a function key
does not perform the expected action to ensure you are entering data
correctly.
•
Contact your local Verifone representative if the problem persists.
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
To check magnetic card reader:
1
Perform a test transaction using one or more different magnetic stripe cards to
ensure that the problem is not a defective card.
2
Ensure that you are swiping cards properly.
3
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, then the problem may be a defective card
reader.
4
Contact your local Verifone representative if the problem persists.
To check smart card reader:
1
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
2
Ensure that the card is inserted correctly.
3
Ensure that the SAM/MSAM cards are properly inserted in the slots and are
properly secured.
4
Contact your local Verifone representative if the problem persists.
T G
ROUBLESHOOTING
Keypad Does Not Respond
Transactions Fail to
IX90 UX700 I G
NSTALLATION
UIDELINES
30
UIDE