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Troubleshooting Guidelines
NOTE
CAUTION
Device Does Not
Start
Device Display
Does Not Show
Correct/
Readable Info
Blank Display
The troubleshooting guidelines provided in the following section are to assist you
to successfully install and configure your IX90. If you have problems operating
IX90
your
, please read through these troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance. Typical examples of malfunction you may encounter while operating
IX90
your
solution and steps you can take to resolve them are listed.
IX90
The
solution comes equipped with tamper-evident labels. The
no user serviceable parts. Do not, under any circumstances, attempt to
disassemble the unit. Perform only those adjustments or repairs specified in this
guide. For all other services, contact your local Verifone service provider. Service
conducted by parties other than authorized Verifone representatives may void any
warranty.
Using an incorrectly rated power source can damage the unit or cause it to
malfunction.
See
Specifications
for power source information.
If the device does not start:
•
Ensure that the device is plugged into a dedicated power source.
•
Check if the power cable connector is plugged in properly.
If the device display does not show correct/readable information, then check all
the cable connections. If the problem persists, then contact your local Verifone
representative for assistance.
When the device display is blank:
•
If the device display is dark, tap the screen with your finger. If the unit was in
screen-saver mode, the screen will turn on when touched.
•
If the display does not show correct or readable information, then check all the
cable connections. If the problem persists, then contact your local Verifone
representative for assistance.
C
HAPTER
IX90
contains
IX90 UX700 I
G
NSTALLATION
7
29
UIDE
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