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Related Manuals for VeriFone M425
Summary of Contents for VeriFone M425
- Page 1 M425 Installation Guide Verifone Part Number DOC391-003-EN-A, Revision A.3...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
M425 Wi-Fi/BT Support ........ - Page 4 Transactions Fail to Process ........42 M425 I...
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Page 5: Preface
REFACE This guide is the primary source of information for setting up and installing the Verifone M425 device. Audience This guide is useful to anyone installing and configuring the M425 device. Organization This guide is organized as follows: Chapter Device Overview. -
Page 6: Document Conventions
Italics titles or emphasis. underwater. NOTE RS232-type devices do not work The pencil icon is used to on the M425 communication highlight important information. port. The caution symbol indicates The unit is intended for indoor CAUTION hardware or software failure, or use only. -
Page 7: Acronym Definitions
Magnetic Swipe Reader Near Field Communication Personal Identification Number Point-of-Sale QR Code Quick Response Code Secure Access Module Smart Card Reader SRED Secure Reading and Exchange of Data TransFlash PIN Entry Device Universal Serial Bus Wi-Fi Wireless Fidelity M425 I NSTALLATION UIDE... -
Page 8: Device Overview
It also enables clients to remotely monitor and update their devices using Verifone’s estate management solution. The best-in-class M425 device will be able to communicate to the ECR via serial over USB and IP over USB simultaneously and support multiple SAM cards for transaction processing. - Page 9 EVICE VERVIEW Figure 1 M425 Device M425 I NSTALLATION UIDE...
- Page 10 EVICE VERVIEW Key Features and Benefits M425 Features Processor Quad-core ARM Cortex-A53 64-bit CPU @ 1.3 GHz • Dedicated secure processor • Memory 2 GB LPDDR3 + 16 GB eMMC • Secure processor: 8Mb SPI Flash • Display 5.5-inch (120.77 X 67.93) HD IPS LCD, Capacitive Touch •...
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Page 11: Features And Benefits
EVICE VERVIEW Features and Benefits Features and Following are the features and benefits of the M425 device. Benefits Ease of Use • 5.5” LCD for unlimited application possibilities and easy readability under various lighting conditions. • Touchscreen for icon-based applications or electronic signature capture support. -
Page 12: Setup Device Location
HAPTER Setup This chapter describes the setup procedure for the M425 in the following sections: • Device Location • PIN Protection Measures • Inside the Shipping Carton • Device Features • Connection Ports • MSAM Card • Micro SD (TF) Card •... -
Page 13: Pin Protection Measures
This risk of shoulder-spying during PIN entry can be significantly reduced by installing the optional approved privacy shield. • Verifone also recommends instructing the cardholder regarding safe PIN-entry or using the Privacy Shield for secure PIN entry by installing a Privacy Shield (optional). - Page 14 If any device is found to have been tampered with, please remove it from service immediately, keep it available for a potential forensics’ investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see Verifone Service and Support.
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Page 15: Device Features
Front Panel The front panel offers the following features: • Touch Screen Display - The Verifone M425 device has a colored touch screen Display. • Smart Card Reader - A smart card reader is built into the front of the device to process smart card-based debit or credit transactions. -
Page 16: Connection Ports
Connection The device has one custom multiport interface for power and communication. Ports Connecting Cables M425 device supports both integrated kit and Dongle with orange cable and other Devices connectivity. Remove the back cover as shown below. To connect M425... - Page 17 Figure 5 Powered Multiport Cable Integrated Kits Connect the integrated kits as per the required configuration. Following are the supported integrated kits for M425 connectivity. M425 I NSTALLATION UIDE...
- Page 18 ETUP Connection Ports M425 I NSTALLATION UIDE...
- Page 19 ETUP Connection Ports M425 I NSTALLATION UIDE...
- Page 20 ETUP Connection Ports M425 I NSTALLATION UIDE...
- Page 21 ETUP Connection Ports Dongle and Orange cable Following are the supported Dongles with orange cables for M425 connectivity. M425 I NSTALLATION UIDE...
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Page 22: Msam Card
You may need to install one or two or three Multiple Security Access Module (MSAM) cards or replace an old one. Observe standard precautions in handling electrostatically sensitive devices. CAUTION Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. To install or replace MSAM cards: Installing or Replacing MSAM Power off the device. -
Page 23: Micro Sd (Tf) Card
Remove the back cover of the unit. Insert the SD card. Carefully slide the card into the slot until fully inserted. The correct orientation of the SD card is as indicated in the Figure Close the back cover. M425 I NSTALLATION UIDE... -
Page 24: Powering The Device
Disconnecting power during a transaction can also cause unsaved data files to be lost. NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. To connect M425 device to an external power source:... - Page 25 Plug-in the power supply to the power connection port on the base module. Plug the power cord into a wall outlet or power surge protector. Connect one end of the Multiport cable at the back of the device and another end Connecting M425 Device via Power over to the USB port.
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Page 26: Smart Card Reader
ETUP Smart Card Reader Connecting M425 Device via Power over Ethernet Smart Card The smart card transaction procedure can vary depending on the application. Reader Verify the proper procedure with your application provider before performing a smart card transaction. To use the smart card reader:... -
Page 27: Magnetic Card Reader
Contactless Smart Gently tap the card onto the payment device or hold the card within 4 cm Card Transaction against the surface of the device on the left side of the keypad above the Contactless Reader icon. M425 I NSTALLATION UIDE... -
Page 28: M425 Wi-Fi/Bt Support
Do not allow metallic surfaces to come in contact with the contactless module to ensure that it works properly. M425 Wi-Fi/BT The M425 device includes an integrated WLAN RF transceiver for Wireless LAN Support systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems. -
Page 29: Stand
Privacy Shield attached to Device Stand A mounting device that serves as the device’s docking station and adds support during customer PIN-entry. The stand can be positioned on a countertop and can be adjusted during transactions for privacy. M425 I NSTALLATION UIDE... - Page 30 ETUP Optional Accessories Figure 16 M425 Stand To dock the device on the stand: Docking the Device on the Stand Place the device on the base. Ensure that the stand screws align with the keyholes found at the back of the device.
- Page 31 Locking the Device in Place To undock the device from the stand: Undocking the Device from the Stand Slide the device upward to unhook the device from the stand. Figure 19 Undocking the Device from the Stand M425 I NSTALLATION UIDE...
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Page 32: External And Optional Devices
When conducting customer transactions, the stand orientation can be adjusted for convenience and security. External and Multiple cable configurations are provided for the M425 device that supports Optional Devices peripheral devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and a USB connection. -
Page 33: Specifications
Synchronous and Asynchronous Cards MSAM Card • Three Security Access Modules (SAMs) Card Slots Reader uSD Card • One uSD Card Slot Reader Integrated • ISO 14443, ISO 18092, EMV Contactless Reader Keypad • 12-Key Telco-Style Keypad M425 I NSTALLATION UIDE... -
Page 34: Power Button
Supports 3.5mm Headphone Jack • Built-in mono Speaker • Built-in Piezo Transducer Buzzer • Built-in Microphone Peripheral Ports • Custom Multiport Cable Security • Complies to PCI-PTS 6.X requirements, as well as many regional security requirements. M425 I NSTALLATION UIDE... -
Page 35: Hapter
HAPTER Maintenance and Cleaning The M425 device has no user-maintainable parts. It can, however, be cleaned. General Care Your device is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage. -
Page 36: Additional Safety Information
If unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step Send your device to a Verifone authorized repair center if foreign objects are CAUTION found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. -
Page 37: Magnetic Stripe Cleaning
MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02). If using a commercially available cleaning card use ONLY an approved MSR... -
Page 38: Hapter
Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box NOTE One MRA number must be issued for each device you return to Verifone, even if you are returning several of the same models. M425 I NSTALLATION... -
Page 39: Accessories And Documentation
• Assigned MRA number(s). • Verifone serial number assigned to the device you are returning for service or repair (serial numbers are located on the bottom of the unit). • Shipping documentation, such as air bill numbers used to trace the shipment. - Page 40 JACK + CABLE, 1M (2M), ORANGE M1 (M2) (or *-02-A) 445-115-01-A + DONGLE, ORANGE D3, 4X GBETH SWITCH, USB RJ45, CBL445-031-1-A SERIAL RJ45, USB-A, DC JACK + CABLE, 1M (2M), ORANGE (or *-02-A) M1 (M2) MSC445-056-01-A CABLE ASSY, POE, 1X RJ45 M425 I NSTALLATION UIDE...
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Page 41: Troubleshooting Guidelines
Please read these troubleshooting examples if you are having problems operating your unit. Contact your local Verifone representative for assistance if the problem persists even after performing the outlined guidelines or if the problem is not described. -
Page 42: Blank Display
• If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. Keypad Does... - Page 43 Verifone, Inc. 1-800-Verifone www.verifone.com M425 Installation Guide Verifone Part Number DOC391-003-EN-A, Revision A.3...