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TROUBLE SHOOTING
NORMAL OPERATING TEMP.
5°C ≤ to ≤ 35°C
When the ambient temp is lower or higher than the normal operating temperature, the dehumidifier
stops.
When the room temperature is between 5°C ≤ & ≤ 16°C, the compressor automatically defrosts at
regular intervals; during defrosting, the compressor stops, and the fan keeps running.
BEFORE CALLING THE SERVICE HELPLINE
Before contacting a service professional, please review the trouble shooting list below that include
common issues that are not the result of a defect in workmanship or materials.
Problem
No power supply
Water Full Indication Flashes
Not working
Room temperature ˂ 5°C,or ˃
35 °C
Is the air filter clogged?
Poor
Is the intake duct or discharge
function
duct obstructed?
No air
Is the filter clogged?
intake
Is the machine put on a flat
Loud noise
surface?
when
running
Is the filter clogged?
E2
Humidity sensor problem
Environmental humidity is
LO
below 20%
Environmental humidity is
HI
above 90%
Low temperature protection,
the environmental temperature
CL
＜5℃
High temperature protection,
the environmental temperature
CH
＞38℃
Possible Cause
Solution
Connect to a functioning outlet and switch on
Drain water tank and reset it, or check water
tank is correctly fitted.
Unit will not operate to protect the unit. Unit
will not work at such temperatures.
Clean the air filter as instructed
Remove the obstruction from the discharge
duct or intake duct.
Wash / clean the filter
Reposition on flat surface.
Wash the filter
Change sensor
The dehumidifier shuts down for self-
protection
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