Mercedes-Benz EQE Operator's Manual page 333

Requirements for collision detection in the con-
text of accident management:
The vehicle is equipped with an anti-theft
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alarm system (ATA) (code 551).
The vehicle is equipped with the interior pro-
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tection (code 882).
The vehicle is equipped with the Anti-Theft
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Protection Package (code P54).
The collision detection service with theft notifi-
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cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away alarm
is armed on a locked vehicle, you will receive a
notification in the multimedia system when you
switch the vehicle on.
Find out at an authorized Mercedes-Benz Center if
this functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
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The availability of collision detection depends
on the vehicle.
After quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz customer center.
Select Call.
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After your agreement, or if the Mercedes
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me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
( page 333).
/
The Mercedes-Benz customer center takes
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your call and organizes the breakdown and
accident assistance.
You may be charged for these services.
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Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls
( page 337).
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% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz customer center or
MBUX multimedia system 331
have already received support, this prompt
can be ignored or declined.
% If you answer the prompt for support from the
Mercedes-Benz customer center with
Later, the message will be hidden and appear
again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
▌Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz customer
center. You will then receive individual recommen-
dations regarding the maintenance of your vehi-
cle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you after a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
Call