Troubleshooting Pppoe Or Pppoa; Troubleshooting Internet Browsing - NETGEAR RangeMax DG834PN Reference Manual

Reference Manual for the DG834PN RangeMax
• Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account to the ADSL modem wireless router in
the browser-based Setup Wizard.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer's MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the router's
MAC address.
OR
Configure your router to spoof your computer's MAC address. This can be done in the Basic
Settings menu. Refer to ADSL Modem Wireless Router Setup Manual.

Troubleshooting PPPoE or PPPoA

The PPPoA or PPPoA connection can be debugged as follows:
1. Access the Main Menu of the router at http://192.168.0.1.
2. Under the Maintenance heading, select the Router Status link.
3. Click the Connection Status button.
4. If all of the steps indicate "OK" then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The
ADSL modem wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect Service Name, User
Name or Password. There also may be a provisioning problem with your ISP.
Note: Unless you connect manually, the ADSL modem wireless router will not
authenticate using PPPoE or PPPoA until data is transmitted to the network.

Troubleshooting Internet Browsing

If your ADSL modem wireless router can obtain an IP address but your computer is unable to load
any Web pages from the Internet:
• Your computer may not recognize any DNS server addresses.
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TM
ADSL Modem Wireless Router
v1.0, November 2005
Troubleshooting