Multitech RouteFinder RF560VPN User Manual
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Multitech RouteFinder RF560VPN User Manual

Soho internet security appliance
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  • Page 1 SOHO Internet Security Appliance RF560VPN User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Chapter 7 – Troubleshooting ...60 Chapter 8 – Frequently Asked Questions ...63 Appendix A – Specifications ...66 Appendix B – Installing TCP/IP ...67 Appendix C – Tools for Your RF560VPN ...69 PING...69 WINIPCFG and IPCONFIG...69 TRACERT...69 Appendix D – Warranty and Repairs ...70...
  • Page 4 Appendix E – Regulatory Compliance Information ...72 FCC Part 15 Regulation...72 EMC, Safety, and R&TTE Directive Compliance...73 Other Approvals...73 Appendix F – Technical Support...74 Glossary ...76 Index ...81...

  • Page 5: Chapter 1 - Introduction And Description

    Description Welcome to the world of Internet security. Your Multi-Tech SOHO RouteFinder VPN Internet security appliance, Model RF560VPN, is ideal for the small branch office or telecommuter who needs secure access to the corporate LAN. In addition to providing a WAN Ethernet port for DSL or cable broadband Internet access, it also offers both client-to-LAN and LAN-to-LAN connectivity based on the IPSec protocol.
  • Page 6 168-bit 3DES encryption using IKE and PSK key management. In addition, it provides very high performance with 1.5 Mbps with 3 DES encryption throughput. · For Client-to-LAN connectivity, Multi-Tech provides optional IPSec client software allowing traveling employees and telecommuters secure access to the company’s internal network. ·...

  • Page 7: Routefinder Documentation

    B. Both RouteFinders use static IP address at their WAN port gateways. · A LAN-to-LAN VPN configuration between an RF560VPNs at Site A that uses a static IP through its WAN port and an RF560VPN at Site B that uses a dynamic IP address through its WAN port. ·...

  • Page 8: Rf560Vpn Front Panel

    Blinks when it is starting, saving the configuration, or performing a firmware Status update. Normally, it should be off. Power Lights when power is being supplied to the router. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 1 – Introduction and Description RF560VPN Light Panel...

  • Page 9: Rf560Vpn Back Panel

    The Reset button resets the router to factory defaults. Press and hold the Reset Reset button until the Status LED of the RF560VPN blinks, and then release it. Do not press this button unless you want to restore all settings to the factory defaults.

  • Page 10: Chapter 2 - Installation

    · The RouteFinder RF560VPN · One RF560VPN System CD · Power Supply · A Quick Start Guide If any of the items is missing or damaged, please contact Multi-Tech Systems. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 2 – Installation...

  • Page 11: Cabling Your Routefinder

    PC, connect the others in the same way to the other LAN ports). If you are using an analog modem, connect it to the RF560VPN’s serial port. Connect a network cable from the DSL modem or cable modem to the WAN port.

  • Page 12: Chapter 3 - Configuring The Pc

    If the TCP/IP protocol line associated with your network card/adapter is listed, proceed to Step 5. If not listed, see Appendix B for installation directions. 5. Then click the Properties button. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 3 – Configuring the PC...
  • Page 13 Windows will ask you to restart the PC. Click the Note: Repeat these steps for each PC on your network. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 3 – Configuring the PC to close out of the Network Control Panel.
  • Page 14 The Network dialog box displays. Click the Protocols tab. Select the TCP/IP protocol line associated with your network card/adapter. If TCP/IP is not listed, see Appendix B for installation directions. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 3 – Configuring the PC...
  • Page 15 Double-click the entry for your Ethernet card adapter. This expands the list. Verify that TCP/IP Protocol is included in the list below your adapter name. TCP/IP and your adapter are now setup. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 3 – Configuring the PC...
  • Page 16 To specify a Fixed IP Address, check the Specify an IP Address checkbox. Click OK. Close out of the Control Panel. Repeat these steps for each PC on your network. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 3 – Configuring the PC...
  • Page 17 Click Start | Settings | Control Panel. Double-click the Network and Dial-Up Connections icon. The Network and Dial-Up Connections screen displays. Right-click the Local Area Connection icon and choose Properties. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 3 – Configuring the PC...
  • Page 18 For our example, set the address to 192.168.2.x. Click OK. Close out of the Control Panel. Repeat these steps for each PC on your network. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 3 – Configuring the PC...

  • Page 19: Chapter 4 - Navigating The Screens

    · Links: Click on Main Menu to return to the Main Menu. Click on Logout to exit the program. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 4 – Navigating the Screens...

  • Page 20: Chapter 5 - Configuring The Routefinder Using A Web Browser

    Be sure your workstation is connected to one of the RF560VPN’s LAN ports. 2. Apply power. Apply power to the RF560VPN RouteFinder and allow the LEDs to stabilize on the unit. 3. Set the workstation IP address. The directions for setting your workstation IP address are covered in Chapter 3.
  • Page 21 To change your password, select Advanced Settings, and then choose Administrative Settings. See Chapter 6. 6. The Main Menu displays. On the Main Menu, click the Setup Wizard Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser button.

  • Page 22: Setup Wizard

    The following screen is the first Setup Wizard screen. From here you will follow a step-by-step process that lets you input all of the basic settings to configure your RF560VPN. – Time Zone Selection Select the time zone, and then click the Next button to continue.
  • Page 23 On this screen, enter the internal LAN IP address that you want to assign to the LAN port of the RF560VPN. This is not the IP address from your ISP – it is the local internal LAN IP address. ·...
  • Page 24 Use this screen when your ISP requires you to enter your ISP settings and you want to use static IP settings. Enter the IP assigned by your ISP, your IP Subnet Mask, and your ISP Gateway Address. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser...
  • Page 25 IP settings from the ISP DHCP server and to see a description of each option. · Select Connect to Cable ISP and click Next. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser Use this screen to have the program retrieve your...
  • Page 26 Fixed IP address assigned by your ISP and your IP Netmask. · Click Next. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser Use this screen when your ISP requires you to enter your...
  • Page 27 Fixed IP address assigned by your ISP and your IP Netmask. · Click Next. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser Use this screen when your ISP requires you to enter your ISP...
  • Page 28 Enter your User Name, Password, Retype the Password (for verification), and your Default Domain name. · Click Next. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser Use this screen when your ISP requires you to enter your ISP...
  • Page 29 Check the box labeled Your ISP requires you to input WAN Ethernet MAC if your ISP requires this. Then enter the MAC address. Click the Next button. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser...

  • Page 30: Modem Settings

    Enter your dialing strings: Pre-Initial String, Initial String, and Dialup String. · Click Next to have the system accept your data and to move to the next screen. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser...

  • Page 31: Vpn Settings

    If you uncheck the Enable box, the connection will not be active, but the parameters will remain on the screen for you to enable, edit, or delete as desired. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser...
  • Page 32 Local and Remote IPSec Identifier). When enabled, will automatically renegotiate VPN if a tunnel Enable Keep Alive is temporarily interrupted. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser Example Site A Disable...
  • Page 33 IPSec. Aggressive is similar but includes a Key Group. About IKE: The RF560VPN can be used with a wide range of other IKE compliant VPN devices. IKE creates two types of Security Associations to allow for encrypted traffic.
  • Page 34 Protocol Key Group PreShared Key Key Life IKE Life Time Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser Description Check the Enabled button. Select 3DES. Other options are: Null, DES, AES-128, AES-192, AES-256 Accept the Diffie-Hellman Group 1 default.
  • Page 35 Save the VPN Settings Click the Save button. Your defined connections are displayed at the bottom of this screen where you can edit or delete them. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser Example...
  • Page 36 Enable PPTP Function Check the box to enable the PPTP function. Enter a range of IP addresses. PPTP IP Pool Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser Example Enable 190 - 200...
  • Page 37 Save and Restart button. See Chapter 6 in the User Guide for Advanced Settings. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 5 – Configuring the RouteFinder Using a Web Browser Example...

  • Page 38: Save And Restart

    During the save and restart process, system messages will let you know that you have successfully configured the settings for the device and saved the settings. You will see a status bar across the bottom of your browser showing the progress of the startup process. Multi-Tech Systems, Inc. RF560VPN User Guide...

  • Page 39: Chapter 6 - Managing The Routefinder Using A Web Browser

    RouteFinder Using a Web Browser Once the RF560VPN has been configured using the Setup Wizard, the other menu options can be used for managing your router. They allow you to perform the following functions: Find information about your current settings.

  • Page 40: Device Status

    Hang Up and Dial Up Buttons connection. Click the Dial Up button to force the modem to dial out. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser - Click the Release button to terminate the WAN connection. Click...
  • Page 41 When you click this button, you will first receive the following warning. To continue, click the Yes button. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser – Use this option only when you...

  • Page 42: Advanced Settings

    Add Button - Click the Add button to save the reserved MAC Address and the reserved IP Address. These addresses will then display on the lower part of this screen. They can then be edited or deleted. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser...

  • Page 43: Virtual Server Settings

    ISP Internet connection. Port numbers include: · Port Redirection: If you want to route the Internet through the RF560VPN onto a port other than the port 80h, which is the usual port, follow the example below. This example is reassigning the port to 81h: ▪...
  • Page 44 Click the drop-down list buttons for the Send and Receive settings desired. Send – Choose the protocol you want to use to transmit the network data. The recommended setting is Disable. Receive – Choose the protocol you want the RF560VPN to receive network data. The recommended setting is Disable. ·...
  • Page 45 LAN Side Filter Enabled: Enabled Default LAN Side Filter: Pass Filter: Block Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser Protocol: TCP IP Address Range: 101 - 200...

  • Page 46: Wan Filter Settings

    6. Click the Add button. The entry displays on the lower part of the screen. 7. Continue adding table entries. When complete, click the Submit button (not shown on this screen capture). Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser...

  • Page 47: System Log

    It is important to remember your password. If for any reason you lose or forget your password, you can press the small reset button on the back of the RF560VPN. However, if you do this, all configurations will be reset, including the password. You will have to reconfigure all of your RF560VPN settings, but the password is reset to admin.
  • Page 48 Chapter 6 – Managing the RouteFinder Using a Web Browser Multi-Tech Systems, Inc. RF560VPN User Guide...
  • Page 49 Use Wildcards – Wildcards are special characters (for example, *) you can use to represent one or more characters. They act like shortcuts when entering information. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser...

  • Page 50: Url Filter Settings

    The URL address then displays in the box in the middle of the screen. Once the URL appears here, you can delete one or all entries. Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser...

  • Page 51: Email Alert

    Enter the email address of the person who receives this alert. · Indicate how often you would like the alert to be sent. Click the Submit button (not shown on this screen capture). Multi-Tech Systems, Inc. RF560VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser...

  • Page 52: System Tools

    The System Tools functions allow you to view the Intruder Detection Log, the Routing Table, and a System Diagnosis screen. You can also choose to save your settings, load the RF560VPN default settings, upgrade firmware, and restart the device.
  • Page 53 Display Routing Table screen displays. This table shows the current routing configuration that you setup on the Routing Table screen. To exit this screen, select another button on the left side of the screen. Multi-Tech Systems, Inc. RF560VPN User Guide...

  • Page 54: System Diagnostics

    This screen displays even when one component is not functioning properly. This is the screen you can turn to for troubleshooting your system. When selected, the System Diagnostics function performs a check-up on your RF560VPN to make sure that everything is functioning properly.
  • Page 55 Chapter 6 – Managing the RouteFinder Using a Web Browser Multi-Tech Systems, Inc. RF560VPN User Guide...

  • Page 56: Save Settings To A File

    Save Settings to a File Use this screen to save your configuration settings to a file. This will provide a backup of your settings in case, for some reason, you have to reset your RF560VPN. 1. Click the Save File button.
  • Page 57 To access this screen, click the Load Settings button from the System Tools screen. The Load Default Settings screen displays. ▪ Use this screen to load the original RF560VPN factory defaults. ▪ Click the Start button to load the default settings.

  • Page 58: Upgrade Firmware

    To access this screen, click the Upgrade Firmware button from the System Tools screen. The Upgrade Firmware screen displays. The Upgrade Firmware option allows you to upgrade the newest firmware to your RF560VPN. How will I be notified of new router firmware upgrades? All Multi-Tech firmware upgrades are posted on the Multi-Tech Web site at www.multitech.com, where...
  • Page 59 – Restart Device To access this screen, click the Restart Device button from the System Tools screen. The Restart Device screen displays. Click on the Start button to save the current settings and restart the device. Multi-Tech Systems, Inc. RF560VPN User Guide...

  • Page 60: Chapter 7 - Troubleshooting

    This chapter provides a list of common problems encountered while installing, configuring or administering the RF560VPN. In the event you are unable to resolve your problem, refer to the Service, Warranty and Technical Support chapter of this User Guide for information about contacting our Technical Support representatives.
  • Page 61 The most common reason for this is not due to a problem or error. If you are the first person to make a connection to the Internet through the RF560VPN, there will be a delay when the Dial-On-Demand function automatically makes the connection and logs on to your ISP.
  • Page 62 Run RouteFinder Web browser management interface to view the number of concurrent client connections to your ISP. Problem #7 While the Serial async port is in use, my RF560VPN keeps dialing a connection to the Internet, but no one is using the Internet. •...

  • Page 63: Chapter 8 - Frequently Asked Questions

    Does the xDSL/Cable Router support any operating system other than Windows 95, Windows 98, Windows 2000, or Windows NT? Yes, but Multi-Tech does not, at this time, provide technical support for setup, configuration or troubleshooting of any non-Windows operating systems.
  • Page 64 How can I check whether I have static or DHCP (dynamic) IP addresses? Consult your ISP to confirm this data. Does the Router support PPP over Ethernet (PPPoE)? Yes, the router does support PPPoE. Multi-Tech Systems, Inc. RF560VPN User Guide...
  • Page 65 Flash the firmware again to the Router to ensure that it was successfully written to the unit. How will I be notified of new router firmware upgrades? All Multi-Tech firmware upgrades are posted on the Multi-Tech Web site at www.multitech.com, where they can be downloaded for free.

  • Page 66: Appendix A - Specifications

    Input: 100 ~240V, 0.6A 50-60- Hz Output: 12V DC FCC Part 15 (Class B), CE Mark, UL1950, and EN60950 Approvals 2 years Warranty Multi-Tech Systems, Inc. RF560VPN User Guide PPTP option supports up to 10 clients –120 F (0–50 Appendix A – Specifications...

  • Page 67: Appendix B - Installing Tcp/Ip

    4. Click OK and you will be returned to the Network dialog box. Click OK to close out of the Network dialog box. 5. Allow your system to reboot. Multi-Tech Systems, Inc. RF560VPN User Guide Appendix B – Installing TCP/IP...
  • Page 68 2. The Select Network Protocol screen displays. Select TCP/IP and follow the on-screen instructions to complete installation. 3. Allow your system to reboot. Windows 2000/XP TCP/IP is automatically installed in Windows 2000 and Windows XP. Multi-Tech Systems, Inc. RF560VPN User Guide Appendix B – Installing TCP/IP...

  • Page 69: Appendix C - Tools For Your Rf560Vpn

    These tools find a computer’s IP configuration, MAC address, and default gateway. WINIPCFG (for Windows 95/98) 1. Select Start | Run and type WINIPCFG. 2. The IP address, default gateway (the RF560VPN IP address), and the MAC (adapter address) display. IPCONFIG (for Window NT/2000) 1.

  • Page 70: Appendix D - Warranty And Repairs

    This chapter covers with the terms of your RouteFinder’s warranty and repair policies. Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 71 Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi- Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product.

  • Page 72: Appendix E - Regulatory Compliance Information

    This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. RF560VPN User Guide Appendix E – Regulatory Compliance...

  • Page 73: Emc, Safety, And R&Tte Directive Compliance

    EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this Multi-Tech product to confirm compliance with the following European Community Directives: Council Directive 89 / 336 / EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility.

  • Page 74: Appendix F - Technical Support

    Technical Support group. Also included is information about accessing our Internet site, and information about ordering accessories for your RouteFinder. Multi-Tech provides free technical support for as long as your product remains in service. Before calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Also, ensure you have completed the Recording RouteFinder Information section below.

  • Page 75: Ordering Accessories

    On-line Warranty Registration If you have access to the World Wide Web, you can register your Multi-Tech product online at the following URL: http://www.multitech.com/register Contacting Multi-Tech by Internet Multi-Tech System, Inc. maintains a Web and an FTP site at: http://www.multitech.com ftp://ftp.multitech.com...

  • Page 76: Glossary

    DNS translator, you need to know the IP address of your ISP’s DNS Server. Domain Name The textual name assigned to a host on the Internet. The Domain Name Service (DNS) protocol translates between domain names and numerical IP addresses. Multi-Tech Systems, Inc. RF560VPN User Guide...
  • Page 77 Your RouteFinder supports flash ROM which means you can upgrade the firmware in your network device very easily by downloading a copy of the new firmware from the Multi-Tech Web site and using the RouteFinder Web browser management Firmware function.
  • Page 78 A static IP address is a permanent IP address that is set up on each individual computer. When your RouteFinder dials-up your ISP, your ISP can give it a fixed or dynamic IP address. Likewise, when you power on your computer, the RF560VPN can give your computer a dynamic or fixed IP address.
  • Page 79 IP addresses that are not part of your LAN and then route them to the appropriate network which may either be the Internet or another sub-network on your LAN. Multi-Tech Systems, Inc. RF560VPN User Guide...
  • Page 80 WAN (Wide Area Network) A network that connects host computers and sites across a wide geographical area. Multi-Tech Systems, Inc. RF560VPN User Guide...

  • Page 81: Index

    Dynamic Routing, 77 E-Mail Alert, 51 EMC, Safety, and R&TTE Directive Compliance, 73 Encryption, 77 Ethernet, 77 Multi-Tech Systems, Inc. RF560VPN User Guide FCC Part 15 Regulation, 72 File Transfer Protocol, 77 Filtering, 6, 77 Firewall, 77 Firewall Features, 66...
  • Page 82 Routing Table, 53 Safety Warnings, 10 Save and Restart, 38 Save Settings to a File, 56 Secure VPN Connections, 6 Server, 80 Multi-Tech Systems, Inc. RF560VPN User Guide Setup Examples, 7 Specifications, 66 Static Routing, 44, 80 Subnet, 80 SubnetMask, 80...

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