Receiving A Fax; Receiving Faxes From The Fax Attendant (Manual Routing Mode) - Multitech FF100 Client Operation Primer

Receiving a Fax

Receiving a Fax
The FaxFinder Server delivers incoming faxes to client PCs in their email inboxes.
To receive a fax from the FaxFinder system, you simply open the email message received from the FaxFinder
Administrator or forwarded from a party who serves as a "Fax Attendant" for your network. The way you receive
fax emails (either directly from the Administrator or as forwarded from the Attendant) depends on the kind of phone
service you have (whether through a PBX or not and depending also on PBX features).
If your FaxFinder system runs with a compatibly equipped PBX, you can receive faxes directly from the
Administrator in what is called "
If your FaxFinder system runs on one or more regular phone lines (called "POTS" lines) or runs with a PBX that
cannot re-route the fax calls as required, then you will receive faxes as forwarded from a Fax Attendant. This is
called
"Manual Routing Mode."
The fax email you receive will have a file attached, either in PDF format or TIF format (as set in the FaxFinder
server program). You use a viewer program that supports that file format to open and view the fax message. For
PDF files, the viewer could be any commercial viewer (like Foxit or Adobe Acrobat) or any open source PDF viewer
(like the GNU Ghostgum viewer). For TIF files, the TIFF viewer program you use could be either the Multi-Tech Tiff
Viewer or a graphic file viewer included with or installed in your PC. (The Multi-Tech Tiff viewer is included on the
Product CD and installed with other client programs. During installation, you can choose to associate all Tiff files
with the Multi-Tech Tiff Viewer or with another program.) In your email program, double-click on the file attached to
the email message. The PDF or Tiff viewer program will come up automatically displaying the fax file.
You can then view the fax message, print it, save it, forward it (note that forwarding is supported for TIF files only),
etc., as needed.
Since faxes received through the FaxFinder are transformed into email attachments, they can be directed
anywhere email goes. The final recipient can be inside the office or across the ocean.
So then, in Automated Routing Mode, faxes come directly to client/users; in Manual Routing Mode, all faxes come
to an attendant who forwards them to the intended recipient.
In this section, we will explain fax reception in Automated Routing Mode and in Manual Routing Mode
separately.

Receiving Faxes from the Fax Attendant (Manual Routing Mode)

In Manual Routing Mode, all faxes are emailed to an attendant using a single fax number.
1. The incoming fax arrives in the attendant's email inbox as a message with an attachment.
2. The attendant uses email to forward the message to the appropriate recipient. Recipients could be on the local
Ethernet network or outside of it.
3. The recipient opens the email message. The incoming fax message takes the form of a graphic file attachment.
The FaxFinder Server has assigned the file an automatic file name.
Automated Routing Mode
Multi-Tech FaxFinder Client Operation Primer
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