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Troubleshooting Tips
For USB (Universal Serial Bus) interface scanners
Q1: My scanner doesn't work.
A1: Follow the steps below:
1.
Check to make sure that the scanner driver (e.g., ScanWizard 5, ScanWizard Pro, ScanWizard Pro TX,
etc.) has been installed on your computer. If the scanner driver has not been installed, install the
scanner driver first. (Make sure that no cable is connected to your scanner before installing.)
2.
Check to see that you are using Mac OS 8.6 or later.
For Macs with a built-in USB port:
If your Mac OS is not 8.6 or later, update your Mac OS to 8.6 or later, or visit http://www.apple.com
to get a workable USB driver for your currently installed Mac OS.
For Macs without a built-in USB port, but have an installed USB card:
a)
Make sure you have the correct driver in your system for your installed USB card.
b) Check to see if your Mac OS is 8.6 or later. If not, update your Mac OS to 8.6 or later, or visit http://
www.apple.com to get the correct USB driver for your currently installed Mac OS.
3.
Check to make sure that your scanner is correctly installed.
a)
Make sure that only one USB cable is connected to your scanner. (You should use only one
interface at a time.)
b) Make sure you properly connect the scanner's USB cable to your computer.
c)
Make sure your scanner is on and is in the ready state.
4.
Check to verify whether your scanner has been detected by your Mac OS and try using Apple System
Profiler 2.0 (or later) to see if the scanner is detected on the USB port.
If your Mac OS cannot find your scanner, please visit http://www.apple.com for more information about
USB support for your Macintosh.
Q2: Keyboard inactive or mouse hang-up when scanner was found by system
A2: Reconnect the USB cable, then restart your scanner and computer. If the keyboard or mouse still cannot
function, turn off your Macintosh and scanner, and connect the USB cable to another available USB
port of your Macintosh.
3
for Macintosh
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