Canon imageCLASS MF269dw Service Manual
Hide thumbs
Also See for imageCLASS MF269dw:
- User manual (700 pages) ,
- Getting started (552 pages) ,
- Service manual (291 pages)
Table of Contents
Advertisement
Advertisement
Table of Contents
Related Manuals for Canon imageCLASS MF269dw
Summary of Contents for Canon imageCLASS MF269dw
- Page 1 Service Guide For Authorized Service Facilities...
- Page 2 Canon U.S.A., Inc. One Canon Park Melville, NY 11747-3336 1-800-OK-CANON serviceplanning@cusa.canon.com Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. e-Support Center Web site: http://www.support.cusa.canon.com Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS MF260dw Series.
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
-
Page 4: Table Of Contents
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities Contents Product Overview ---------------------------------------------------------------------------------------------- 1 Product Configuration, Box Contents, and Monthly Print Volume --------------------------- 2 A. Configuration and eCarePAKs ----------------------------------------------------------------------------------- 2 B. Box Contents ----------------------------------------------------------------------------------------------------------- 4 C. Monthly Print/Copy Volume --------------------------------------------------------------------------------------- 4 III. - Page 5 A. Specifications---------------------------------------------------------------------------------------------------------- 37 B. Warranty ----------------------------------------------------------------------------------------------------------------- 42 1. imageCLASS MF260dw Series Exchange/Carry-In Limited Warranty---------------------------- 42 2. Canon Toner Cartridge Limited Warranty ----------------------------------------------------------------- 43 C. List of Tables----------------------------------------------------------------------------------------------------------- 44 D. List of Figures --------------------------------------------------------------------------------------------------------- 44 imageCLASS MF260dw Series Service Guide for Authorized Service Facilities...
-
Page 6: Product Overview
(capacity of up to 250 sheets), and a multi-purpose tray (capacity of 1 sheet (LTR, 20 lb bond (80 g/m • A 6” touch-panel LCD display for the imageCLASS MF269dw and MF267dw, and a 5” LCD display for the imageCLASS MF264dw. •... -
Page 7: Product Configuration, Box Contents, And Monthly Print Volume
A. Configuration and eCarePAKs Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Web site www.cna.cusa.canon.com for the most up-to-date item numbers. - Page 8 MF260dw Series Service Guide for Authorized Service Facilities Table 2 — eCarePAKs eCarePAKs are available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 19. Extended Coverage Model Item Number...
-
Page 9: Box Contents
• Drum 051 (Yields approximately 23,000 sheets (LTR, 20 lb bond (80 g/m • Power Cord • User Software DVD-ROM • Telephone Cable (imageCLASS MF269dw and imageCLASS MF267dw only) • Warranty Card • Starter Guide • Standard Cartridge 051 (Yields approximately 1,700 sheets (LTR, 20 lb bond (80 g/m C. -
Page 10: Service Authorization
It is highly recommended the service technician have: • Prior experience with Canon imageCLASS Multi-function devices • Experience with taking eLearning courses • Familiarity with common hand tools to disassemble and service Canon devices imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 5... -
Page 11: Course Format
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities E. Course Format The imageCLASS MF260dw Series online course is self-paced. It introduces the student to the service information for the machine, and familiarizes the service technician with important areas of the Service Manual and User’s Guide. -
Page 12: Servicing Notes
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities Servicing Notes A. Power and Plug Requirements The imageCLASS MF260dw Series devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available. It is not necessary to have a dedicated line. Table 4 —... -
Page 13: Installation Space Requirements
The approximate installation space requirements for the imageCLASS MF260dw Series machines are shown below. Table 5 — imageCLASS MF260dw Series Installation Space Requirements imageCLASS MF269dw Height, Width, and Depth Requirements imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018... - Page 14 imageCLASS MF260dw Series Service Guide for Authorized Service Facilities imageCLASS MF267dw/MF264dw Height, Width, and Depth Requirements IMPORTANT Make sure that there is approximately 4” (100 mm) or more of space around the machine for proper installation, operation, and service. imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 9...
-
Page 15: Estimated Installation Time
MF260dw Series Main Unit 3.5 minutes D. Remote Support Services Remote support services are systems, tools, and best practices that Canon USA provides to resellers. These services help maximize efficiency, avoid unnecessary site visits, and prepare a reseller to provide the necessary information for a site visit. -
Page 16: Firmware Upgrade
1. Upgrading with the UST Firmware is available for download on the Canon USA public Web site (http://www.usa.canon.com/support). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Note: •... -
Page 17: Service Support Tools
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities G. Service Support Tools The only tools required for servicing the imageCLASS MF260dw Series are part of the technician’s standard tool set. No special tools are required. The solvent in the table below should also be carried to ensure the imageCLASS MF260dw Series is serviced properly. -
Page 18: Consumables
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities I. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include, but are not limited to, paper and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page. -
Page 19: Soft Counters
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities K. Soft Counters The table below indicates the default counter configurations of the imageCLASS MF260dw Series machine that is displayed on the Counter Status Check screen.. Table 9 — Soft Counter Configuration Default Counter Description... -
Page 20: Limited Warranty And Technical Support
(1) year following the delivery of the machine to the original purchaser. Carry-In Service and Exchange Service are included. The service coverage period can be extended by the purchase of a Canon eCarePAK. See “eCarePAK Extended Service Plan,”... -
Page 21: Technical Support For The End-User
MF260dw Series Service Guide for Authorized Service Facilities B. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. ET (Eastern Time), except for holidays. -
Page 22: Carry-In Service
The end-user needs to contact the Authorized Service Facility to schedule a repair. 2. Exchange Service The Exchange Service option enables Canon USA to ship the end-user a replacement product for the defective product. CITS helps the end-user over the telephone to diagnose any problems with the machine first. -
Page 23: Internet Support
MF260dw Series Service Guide for Authorized Service Facilities 3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://usa.canon.com/support. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and ASF locations is also available on the consumer Web site. -
Page 24: Ecarepak Extended Service Plan
The eCarePAK Extended Service Plan enables the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. It provides the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage. -
Page 25: Authorized Service Facility Program
• The ASF must have an established line of credit with Canon USA to facilitate the purchase of spare parts, training programs, and other service materials, as required, to support the customer-base properly. -
Page 26: Asf Technical Support Offerings
ASF Technical Support Offerings A. ASF Support ASFs can contact the Canon Help Desk at CITS Monday through Friday, 8 A.M. to 8 P.M. ET, except for holidays at 1-866-702-2666. Before contacting CITS, a technician must exhaust all other resources including the service... - Page 27 MF260dw Series Service Guide for Authorized Service Facilities To access online support for ASFs, go to www.support.cusa.canon.com, locate the “Authorized Service Facility Login,” and enter the ASF Support Code: imageCLASS2016. This serves as your permanent access ID to the Authorized Service Facility Support Center’s Web site.
-
Page 28: Call Escalation Procedure
MF260dw Series Service Guide for Authorized Service Facilities C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all imageCLASS MF260dw Series ASFs. The CITS help desk is the single-point of entry for this process. Once a call is placed to the CITS help desk, and information is logged into the call management system, a case number is assigned to the call. -
Page 29: Warranty Procedures
Parts Return Threshold: Defective parts with a dealer cost of $95.00 or more must be returned to Canon Virginia, Inc. along with a print out of the ECP warranty claim form. Warranty parts claimed and submitted with a value of $95.00 or more are put on hold with a status of “Pending Receive”... -
Page 30: Warranty Service Claim Guidelines
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities A. Warranty Service Claim Guidelines The table below describes the guidelines used to determine whether a warranty claim is valid. If a claim does not meet the guidelines for warranty compensation, the customer should be charged for the repair. Incident Type Warranty Manufacturer’s defect... -
Page 31: Warranty Compensation Procedures
Canon USA limited warranty. To receive warranty compensation during the warranty period, the customer’s product serial number is required. Parts costing $95.00 or more must be returned to Canon Virginia, Inc. as directed through the ECP system. ECP can be accessed through the Authorized Service Facility Support Center’s Web site (www.support.cusa.canon.com) in... -
Page 32: Adding A New Technician
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities To access the ECP Claims Processing Center, click on the “ECP BISG Division” link. Figure 6 — ECP Access Link 1. Adding a New Technician Before an ASF can Submit a new claim, a technician must be added to the Technician List. - Page 33 imageCLASS MF260dw Series Service Guide for Authorized Service Facilities Click “Add New”, enter the technician’s information, and then click “Submit”. Figure 8 — ECP ASF Tab – Technician List Figure 9 — ECP ASF Tab – Add Technician Information imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 28...
-
Page 34: Submit A Warranty Claim
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities 2. Submit a Warranty Claim To open a new warranty claim, select “Open New Claim” from the “Claims” tab at the top of the ECP home page. Select your ASF location, and the screen self-populates with your company’s name. - Page 35 imageCLASS MF260dw Series Service Guide for Authorized Service Facilities Figure 11 — ECP – Open New Claim Screen imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 30...
-
Page 36: Parts Return
“Credit” is selected, the ASF receives a credit to their account that can be used to purchase other parts in the future. If “Replenish” is selected, then Canon ships the parts listed free of charge to the ASF. Figure 12 — ECP – Submit Parts Compensation... - Page 37 Newport News, VA 23606 Note: For defective parts over $95.00 that must be returned, Canon USA will reimburse the ASF $7.50 for the shipping costs to Canon Virginia, Inc. imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018...
-
Page 38: Parts Support
If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab. -
Page 39: Parts Order Desk
• Inquire about orders and invoices 2. Parts Order Desk ASFs without access to the CNA Web site, must contact the Canon Parts Order Desk at 1-866-481-2569. The ASF is responsible for all shipping costs related to their order. imageCLASS MF260dw Series Service Guide for Authorized Service Facilities... -
Page 40: Parts Order Entry
Parts Information link. Downloadable files by model and product are also available under the Parts Information link. Note: ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. D. Parts Discontinuation Schedule Information Parts discontinuation information is available on the CNA Web site under the Parts/Supply Discontinuation link. -
Page 41: Order/Invoice Inquiry
Note: New Accounts are not available on the CNA Web site. ASFs without access to the CNA Web site should contact the Canon Parts Order Desk at 1-866-481-2569 for order and invoice inquiries. -
Page 42: Appendix
Copy Modes Memory Sort, 2 on 1, 4 on 1, ID Card Copy Print and Copy Memory Up to 256 MB (Shared) Canon Print Business App, Apple AirPrint, Mopria Print Service, Mobile Print Google Cloud Print Maximum Monthly Print Volume... - Page 43 imageCLASS MF260dw Series Service Guide for Authorized Service Facilities imageCLASS MF260dw Series Main Unit, Copy, and Print Specifications Continued Specifications Item MF269dw MF267dw MF264dw Power Requirements 110V – 127V AC, 60 Hz, 3.9 A Plug NEMA 5-15 Maximum Approximately 1,080 W Operation Approximately 340 W Power...
- Page 44 imageCLASS MF260dw Series Service Guide for Authorized Service Facilities Table 12 — Paper Handling Specifications Specifications Item MF269dw MF267dw MF264dw Drawer Up to 250 sheets Paper (Standard) Source/Capacity Multi- 1 sheet Purpose Tray Paper Output Output Tray Up to 100 sheets (LTR) Drawer Approximately 16 lb bond to 60 lb cover (60 to 163 g/m Paper Weight...
- Page 45 Classic environment) Print Protocols LPD, RAW, IPP, IPPS, WSD Drivers are available for download from Bundled Software http://www.usa.canon.com/support Windows 10, 8.1, 7 Supported Operating Systems Windows Server 2016/2012 R2/2012/2008 R2/2008 Mac OS X V10.8.5 or later 2 Wireless performance may vary, depending on terrain and distance between the printer and wireless network clients.
- Page 46 MF260dw Series Service Guide for Authorized Service Facilities Table 14 — Fax Specifications Item Specifications imageCLASS models imageCLASS MF269dw, imageCLASS MF267dw Line Used PSTN (Public Switched Telephone Network) Communication Mode Super G3, G3 Super G3: Up to 33.6 Kbps Modem Speed Up to 14.4 Kbps...
-
Page 47: Warranty
imageCLASS MF260dw Series Service Guide for Authorized Service Facilities B. Warranty 1. imageCLASS MF260dw Series Exchange/Carry-In Limited Warranty imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 42... -
Page 48: Canon Toner Cartridge Limited Warranty
MF260dw Series Service Guide for Authorized Service Facilities 2. Canon Toner/Drum Cartridge Limited Warranty imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 43... -
Page 49: List Of Tables
Table 13 — Connectivity, Wi-Fi, and Software Specifications ..........40 Table 14 — Fax Specifications ....................41 D. List of Figures Figure 1 — Canon USA’s Consumer Web Site ..............18 Figure 2 — Authorized Service Facility Login ................22 Figure 3 — Authorized Service Facility Support Center ............22 Figure 4 —...