Obtaining Fault Information From The Press Touch Screen - Xerox Versant 3100 Press User Manual

Troubleshooting
• Paper jams may occur in multiple areas of the press and any optional devices
connected to the press. When this happens, the graphical illustration changes to
show the multiple locations and the required corrective actions.
• Additionally, if a fault occurs with an optional device, an indicator lights on that
device's control panel and shows the corresponding area on the device where the
fault occurred.
Always refer to the following information when clearing paper jams:
• Do not power off the press when removing paper jams.
• Paper jams can be removed with the press still powered on. When the power is turned
off, all information stored to the system's memory will be erased.
• Clear all paper jams before resuming print jobs.
• Do not touch components inside the press. This can cause print defects.
• Ensure that all paper jams, including any small ripped pieces of paper, are cleared
before proceeding with print jobs.
• Gently remove the paper taking care not to tear it. If paper is torn, be sure to remove
all torn pieces.
• After removing paper jams, close all doors and covers. The press cannot print when
doors or covers are open.
• After clearing a paper jam, printing automatically resumes from the state before the
paper jam occurred.
• If all paper jams are not cleared, an error message continues to display on the press
touch screen. To clear any remaining jams, refer to the press touch screen for
instructions and information.

Obtaining Fault Information from the Press Touch Screen

When an fault occurs, such as paper jams, open doors or covers, or a press malfunction,
the press stops printing, and a message appears on the press touch screen. Use the
following procedure to obtain information and instructions about the correcting the
fault.
1. From Home on the press touch screen, select the Faults button.
• If there is only one fault, a Fault screen displays.
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Xerox Versant 3100 Press
User Guide