Troubleshooting Your Analyzer; Before Calling Technical Support; Do You Suspect The Analyzer Has Locked Up; Unexpected Ip Discovery Or Tools Results - Fluke OptiView III Series Getting Started Manual

OptiView Series III
TM
Getting Started Guide

Troubleshooting Your Analyzer

Before Calling Technical Support

Before calling technical support, you can perform these basic analyzer troubleshooting steps to pinpoint
many problems:

Do you suspect the analyzer has locked up?

If yes, completely power-down the analyzer.
IP Discovery or Tools results?
Unexpected
Does the analyzer have a valid IP address? Look at the Front Page screen OptiView button and see if a valid
IP has been configured. Also, see if the Auto Configure capability in the Setup | TCP/IP screen has been
disabled. If an IP address has been manually entered, it may not be within the local subnet.

Are you connected to the network?

Link light should be on solid green if Link exists.
Some activity on Utilization LED should be seen.
Go to Setup | Ethernet screen. An active interface should be indicated.

Does the analyzer pass self test?

Connect to the Management Port and go to the Setup | Self Test screen and press Run Self Test. All tests
need to pass.
20