Solving Copy Problems; Incorrect Characters Print; Unexpected Page Breaks Occur; Tray Linking Does Not Work - Lexmark X651DE Troubleshooting Manual

Job takes longer than expected to
print
These are possible solutions. Try one or more of the following:
R
EDUCE THE COMPLEXITY OF THE PRINT JOB
Eliminate the number and size of fonts, the number and
complexity of images, and the number of pages in the job.
C P P
HANGE THE AGE ROTECT SETTING TO
1
Make sure the printer is on and Ready appears.
2
On the home screen, touch .
3
Touch Settings.
4
Touch General Settings.
5
Touch the down arrow until Print Recovery appears.
6
Touch Print Recovery.
7
Touch the right arrow next to Page Protect until Off
appears.
8
Touch Submit.
9
Touch .
Job prints from the wrong tray or on
the wrong paper
C
HECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1
From the printer control panel, check the Paper Type setting
from the Paper menu.
2
Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.

Incorrect characters print

M
AKE SURE THE PRINTER IS NOT IN
If Ready Hex appears on the display, then you must exit Hex
Trace mode before you can print your job. Turn the printer off
and back on to exit Hex Trace mode.

Tray linking does not work

O
These are possible solutions. Try one or more of the following:
FF
L
OAD THE SAME SIZE AND TYPE OF PAPER
•
Load the same size and type of paper in each tray to be
linked.
•
Move the paper guides to the correct positions for the paper
size loaded in each tray.
U
SE THE SAME
SETTINGS
•
Print a menu settings page and compare the settings for
each tray.
•
If necessary, adjust the settings from the Paper Size/Type
menu.
Note: The multipurpose feeder does not automatically sense
the paper size. You must set the size from the Paper Size/Type
menu.

Large jobs do not collate

These are possible solutions. Try one or more of the following:
M
AKE SURE
From the Finishing menu or Print Properties, set Collate to On.
Note: Setting Collate to Off in the software overrides the
setting in the Finishing menu.
R
EDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
H T
EX RACE MODE
P S P T
APER IZE AND APER YPE
C O
OLLATE IS SET TO N
2
M
AKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory or an optional hard disk.

Unexpected page breaks occur

I P T
NCREASE THE RINT IMEOUT VALUE
1
Make sure the printer is on and Ready appears.
2
On the home screen, touch .
3
Touch Settings.
4
Touch General Settings.
5
Touch the down arrow until Timeouts appears.
6
Touch Timeouts.
7
Touch the left or right arrow next to Print Timeout until
the desired value appears.
8
Touch Submit.
9
Touch .

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:
C
HECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
C
HECK THE POWER
Make sure the printer is plugged in, the power is on, and
Ready appears.

Scanner unit does not close

Make sure there are no obstructions:
1
Lift the scanner unit.
2
Remove any obstruction keeping the scanner unit open.
3
Lower the scanner unit.