Streaked Vertical Lines; Toner Fog Or Background Shading Appears On The Page; Toner Rubs Off; Solid Color Pages - Lexmark X651DE Troubleshooting Manual

C
HECK THE PAPER
Avoid textured paper with rough finishes.
C
HECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1
From the printer control panel, check the Paper Type setting
from the Paper menu.
2
Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
• For Macintosh users, specify the type from the Print
dialog.
T
HE PRINT CARTRIDGE MAY BE DEFECTIVE
Replace the print cartridge.

Solid color pages

These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINT CARTRIDGE IS PROPERLY
INSTALLED
Remove the print cartridge and shake it from side to side to
redistribute the toner, and then reinstall it.
T
HE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON
TONER
Replace the used print cartridge with a new one. If the problem
continues, the printer may need to be serviced. For more
information, contact Customer Support.

Streaked vertical lines

These are possible solutions. Try one or more of the following:
T
HE TONER IS SMEARED
Select another tray or feeder to feed paper for the job:
•
From the printer control panel, select the Default Source
from the Paper Menu.
•
For Windows users, select the paper source from Print
Properties.
• For Macintosh users, select the paper source from the Print
dialog and pop-up menus.
T
HE PRINT CARTRIDGE IS DEFECTIVE
Replace the print cartridge.
T
HE PAPER PATH MAY NOT BE CLEAR
Check the paper path around the print cartridge.
CAUTION—HOT SURFACE: The inside of the printer
might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
T
HERE IS TONER IN THE PAPER PATH
Contact Customer Support.
11
Toner fog or background shading
appears on the page
These are possible solutions. Try one or more of the following:
T
HE PRINT CARTRIDGE MAY BE DEFECTIVE
Replace the print cartridge.
T
HE CHARGE ROLLS MAY BE DEFECTIVE
Replace the charge rolls.
T
HERE IS TONER IN THE PAPER PATH
Contact Customer Support.

Toner rubs off

These are possible solutions. Try one or more of the following:
C
HECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1
From the printer control panel, check the Paper Type setting
from the Paper menu.
2
Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.