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SECTION 3
Faults - General
The VersiCharge charger has been designed to self-indicate which type of fault has occurred.
A fault is indicated by a solid red halo, a blinking red halo, and/or the fault LED being illuminated. In
any of these conditions, press the Pause button twice to reset the device. If the condition persists,
turn the circuit breaker feeding the device OFF, then turn it back ON. If the condition still persists,
contact customer support at 1-800-333-7421.
VersiCharge will, if charging, automatically disconnect power to the car in the event of
a fault.
WARNING! Turn off the power VersiCharge power supply before taking any action which suggests
opening the unit for adjustment.
• Fault during charging. If a fault occurs during charging, VersiCharge will disconnect power from the EV
with an audible click, and the charger state will change to Fault. Except for grounding faults, VersiCharge
will automatically self-recover, when all faults clear.
• Grounding faults. When a grounding fault occurs, after 15 minutes VersiCharge will attempt to continue
charging and, if no faults are present, will return to the Charging state.During this 15 minute delay, the
Fault indicator and a red Halo light will blink, the 2 Hour Delay indicator is lit.
• Persistent fault. If a fault is still present immediately after the VersiCharge re-enters the Charging state,
the VersiCharge will return to the Fault state and remain in that state until it is manually reset. During this
time the Fault indicator and Halo will be red, and the 4 Hour Delay indicator will be lit.
• To reset the device, press the Pause button once, to go into the Pause state.
• Pressing the Pause button again will move the VersiCharge to the Ready to Charge state and, if a charge is
required, the VersiCharge will move to the Charging state automatically and begin charging.
NOTE: To reset the device you can turn the circuit breaker feeding the device OFF, then turn it
back ON.
NOTE: When coming out of the Pause state, some cars may delay the command to start charging
again. If this is happens refer to user manual of the EV.
• Contact a qualified person for assistance, if the device continues to experience faults.
• Delay timer LEDs in combination with fault LEDs give more information on fault type. Please call customer
support for more details at 1-800-241-4453.
3.1 Faults related to settings
Errors can be caused by the EV, its compatibility with the VersiCharge, or by settings which are turned on in the
EV itself.
Fault – EV not charging at the time set in the Smart App. Check the settings in the EV to ensure that these are not
causing the VersiCharge to stop charging and go into a Fault state. EV settings can override the VersiCharge
settings; i.e., many EVs have a setting for time of charge in which the user defines a preference of charging only
in certain hours of the day/night. Settings such as these will override all commands within the VersiCharge for
Commissioning and Troubleshooting Guide VersiCharge™ SG
9
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Table of Contents
Troubleshooting
