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Grandstream Networks GXV34 0 Series Manual

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Grandstream Networks, Inc.
GXV34x0 Series
GXV34x0 - Admin Guide

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Summary of Contents for Grandstream Networks GXV34 0 Series

  • Page 1 Grandstream Networks, Inc. GXV34x0 Series GXV34x0 - Admin Guide...

  • Page 2: Product Overview

    WELCOME Thank you for purchasing Grandstream GXV34x0 IP Multimedia Phone for Android . The GXV34x0 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video conferencing solution and the functionality of an Android tablet to offer an all-in-one communications solution. All the models come with HD resolution capacitive touch screen with different sizes, GXV3450 has 5″...

  • Page 3: Technical Specifications

    Table 1: GXV34x0 Features in a Glance Technical Specifications The following tables resume all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the GXV34x0 series. GXV3480 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, Protocols/Standards NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®...
  • Page 4 Yes, 2 omnidirectional microphones, HD handset and speakerphone with support for HD Audio wideband audio Base Stand Integrated stand with multiple adjustable angles Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, random default admin password, MD5 and MD5-sess based authentication, 256-bit AES encrypted configuration file, TLS, SRTP, Security HTTPS, 802.1x media access control, Kensington Security Slot (Kensington Lock)
  • Page 5 Yes, dual-band (2.4GHz & 5GHz) with 802.11 a/b/g/n/ac/ax, 2T2R, Wi-Fi Display & Wi-Fi AirPlay RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm headset port, USB Auxiliary Ports 2.0 port, USB 3.0 port, HDMI-out 2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME, MENU, Feature Keys and BACK Wide-band Opus, wide-band G.722, G.711μ/a, G.729A/B, G.726-32, iLBC, in-band and...
  • Page 6 Operation: 0°C to 40°C Temperature and Humidity Storage: -10°C to 60°C Humidity: 10% to 90% Non-condensing GXV3470 phone, handset with cord, base stand, universal power supply, network Package Content cable, screen cleaning cloth, quick installation guide FCC: CFR 47 Part 15 Subpart B Class B; CFR 47 Part 15 Subpart C; CFR 47 Part 15 Subpart E;...
  • Page 7 Yes, can power up to 4 GBX20 EXT modules which feature a 272x480 color LCD, 20 Extention Module quick-dial/BLF keys with dual-color LED, 2 navigation keys, and less than 1.2W power consumption per unit. ● Local apps: Contacts, Call History, File Manager, Programmable Key, Settings, Browser, Clock, Voicemail, Calculator, Recorder, GS Market, etc.

  • Page 8: Getting Started

    GETTING STARTED Equipment Packaging This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GXV34x0 series. GXV3480 Figure 1: GXV3480 Package Content GXV3480 1x GXV3480 Main Case. 1 x Handset.
  • Page 9 Figure 2: GXV3470 Package Contents GXV3470 1x GXV3470 Main Case. 1 x Handset. 1x Phone Cord. 1x Ethernet Cable. 1x 12V Power Adapter. 1x Wall Mount. 1x Screen Cleaning Cloth. 1x Quick Installation Guide. Table 6: GXV3470 Equipment Packaging GXV3450 Figure 3: GXV3450...
  • Page 10 GXV3450 1x GXV3450 Main Case. 1 x Handset. 1x Phone Cord. 1x Phone Stand 1x Ethernet Cable. 1x 12V Power Adapter. 1x Quick Installation Guide. Table 7: GXV3450 Equipment Packaging Important Check the package before installation. If you find anything missing, contact your system administrator. Description of the GXV34x0 GXV3480 Front View...
  • Page 11 Volume Tap to turn down the call volume and media volume. Down Handset Off hook to use handset as the audio channel for calls and media. Table 8: GXV3480 Front View Back View Figure 5: GXV3480 Back View Item Name Description Camera Adjusting Wheel Scroll up/down to adjust the camera angle.
  • Page 12 Used for USB Device mode. Connect the GXV3480 to a USB Host device, such as a PC, the Type-C port GXV3480 will act as its USB external audio device. HDMI Output Connect to HDMI input devices (e.g., TV) Interface 3.5mm Connect 3.5mm headset.
  • Page 13 Figure 8: GXV3470 Item Name Description Camera Adjusting Wheel Scroll up/down to adjust the camera angle. Phone Stand (built-in) Adjust the phone stand angle to place the phone on the desk. Headset Port RJ9 headset connector port (supporting EHS with Plantronics headset). Handset Port RJ9 handset connector port.
  • Page 14 Figure 9: GXV3470 Side View Item Name Description USB 3.0 Port Faster USB 3.0 port to storage as an example. USB devices can be connected via the USB port. For example, connect a USB flash drive to save USB 2.0 Port captured pictures.
  • Page 15 Figure 11: GXV3450 – GBX20 Extension Module Front Item Name Description Camera Adjusting Wheel Scroll up/down to adjust the camera angle. Phone Stand Slot Put the phone stand from left to right into the slots. Handset Port RJ9 handset connector port. Headset Port RJ9 headset connector port (supporting EHS with Plantronics headset).
  • Page 16 Figure 12: GXV3450 Back View Item Name Description Camera Adjusting Wheel Scroll up/down to adjust the camera angle. Phone Stand Slot Put the phone stand from left to right into the slots. Handset Port RJ9 handset connector port. Headset Port RJ9 headset connector port (supporting EHS with Plantronics headset).

  • Page 17: Using The Phone Stand

    Using the Phone Stand GXV3480 The GXV3380 has a built-in phone stand. To use it, pull out the phone stand handle on the back of the phone. Adjust the angle as preferred and make sure the phone stands still on the desktop. (see figure below). Figure 13: GXV3480 Phone Stand GXV3470 For installing the phone on the table with the phone stand, attach the phone stand by screwing the 4 screws on the upper half...
  • Page 18 1. Attach the wall mount to the slots on the back of the phone; 2. Attach the phone to the wall via the wall mount hole; 3. Pull out the tab from the handset cradle (see figure below); 4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall.

  • Page 19: Cleaning The Phone

    Figure 18:GXV3450 Wall Mount Connecting the GXV34x0 To setup your GXV34x0, please follow the steps below: 1. Connect the handset and main phone case with the phone cord; 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable;...

  • Page 20: Access Lcd Settings

    DO NOT use disinfectant too frequently. DO NOT use high degree or even pure disinfectant. It could damage the phone. GXV34x0 LCD SETTINGS The GXV34x0 LCD MENU provides an easy access to the settings on the phone. Some of the settings from Web GUI could be configured via the LCD as well.
  • Page 21 To open the settings menu, you should: Tap on Settings app on the screen. Or; Swipe down from the top of the home screen to open the notifications panel and hit the Settings icon in the top right corner. Figure 20: GXV3480 System Settings Figure 21: GXV3470 System Settings...
  • Page 22 Figure 22: GXV3450 System Settings Status Account Status This page displays all the available accounts on the phones with their respective status (Registered/Unregistered and Activated/Inactivated). Network Status This page displays Network status including IPv4/v6 address, subnet mask, gateway, DNS server… System Info This page shows system info including RAM Available Memory, Android Version, System Version, Hardware version …...

  • Page 23: General Network Settings

    802.1x mode: This option allows the user to enable/disable 802.1x mode on the phone. The default setting is disabled. To enable 802.1x mode, select from the available modes: EAP-MD5, EAP-TLS and EAP-PEAP Wi-Fi Tap on “Wi-Fi” to turn on/off Wi-Fi connection. By default, it’s turned off. Tap on “Wi-Fi Band”...

  • Page 24: Hotspot & Tethering

    For some network setup, it is required to connect to the Internet via proxy server. Manually configure “HTTP/HTTPS Proxy Hostname“, “HTTP/HTTPS Proxy Port” and “Bypass Proxy For” in proxy settings for the phone to get Internet connection successfully. Hotspot & tethering The GXV34x0 phones can serve as a Wi-Fi access point for other devices to provide wireless access to the network if the Portable Wi-Fi hotspot is turned on.

  • Page 25: Auto Answer

    The incoming call to a SIP account can be forwarded to another account using different rules. Call Forward: Call forwarding feature is disabled. This is the default setting. Tab to activate. Call Forward Type: Unconditional: Forward all calls to a number. Time based: Set the time range and number to be forwarded the calls to.

  • Page 26: Language And Keyboard

    Show received files: Shows the Transfer history of Bluetooth files Additional Settings: This menu is available only when the Bluetooth is enabled: Device Name. Tap to change the name of the GXV34x0, which is displayed on other Bluetooth devices when discovered. By default, it’s “GXV34x0_XXXXXX”...

  • Page 27: Date And Time

    On-screen keyboard: 1. Android keyboard (AOSP): Set up the language used on Android keyboard and configure its different parameters including sound, auto-correction, word suggestion and so on. 2. Manage on-screen Keyboards. Tap on the + sign to choose which keyboard to use on the phone. Physical Keyboard: When the physical keyboard is connected to the phone, users will have the possibility to choose a keyboard among the available ones on the virtual keyboard: 1.

  • Page 28: Power Information

    Add a system account to synchronize contacts calendars and other information. Power Information PoE Power Supply notification. If enabled, the phone’s system will display a notification of disabling USB, HDMI-in and HDMI-out when PoE is used. If disabled, the notification will not be shown. Accessibility Services: installed services will be listed here System:...

  • Page 29: Default Application

    Memory will show the memories used on the phone by the applications Modify System settings gives the application the permission to modify the system settings Store provides Information about the Install source of the App Note Stopping a built-in application, operating system processes or services might disable one or more dependent functions on the phone.

  • Page 30: System Security

    This page allows to initiate upgrade process by checking if a new firmware is available in the configured firmware server path, and then upgrading if available. Users can press Settings to configure Firmware/Provisioning settings directly from the phone’s LCD. Following settings can be configured from this screen: Firmware upgrade and configuration file detection.

  • Page 31: Status/Network Status

    Status Registration status for the SIP account. GS Wave Users can click “Enter” button to open GS Wave web page. Table 17: Status/Account Status Status/Network Status Global unique ID of device, in HEX format. The MAC address will be used for provisioning and can be found on Address the label coming with original box and on the label located on the back of the device.
  • Page 32 Device Individual Device Individual Certificate of the device. Certificate System Up Time System up time since the last reboot. Table 19: Status/System Info Account Page Definitions GXV34x0 phones has 16 lines that can be configured to accommodate 16 independent SIP accounts. Each account has an individual configuration page.
  • Page 33 Defines which DNS service will be used to lookup IP address for SIP server’s hostname. There are three modes: A Record DNS Mode NATPTR/SRV To locate the server by DNS SRV set this option to “SRV” or “NATPTR/SRV”. Default setting is “A Record”. This setting configures the maximum number of retries for the device to send requests to the server.
  • Page 34 Specifies which NAT traversal mechanism will be enabled on the phone system. It can be selected from the dropdown list: NAT NO STUN Keep-alive UPnP Auto OpenVPN® If the outbound proxy is configured and used, it can be set to “NAT NO”. NAT Traversal If set to “STUN”...
  • Page 35 Configures the time period (in seconds) in which the phone will retry the registration process in the event Registration that is failed. The default setting is 20. Retry Wait The maximum value is 3600 (1 hour). Time (s) Configure if the SIP account needs to add Auth header in RE-REGISTER. Add Auth If the option is checked, device will always add authentication header in REGISTER.
  • Page 36 SIP URI Scheme Defines which SIP header, “sip” or “sips”, will be used if TLS is selected for SIP Transport. When Using The default setting is “sip”. Use Actual Ephemeral Determines the port information in the Via header and Contact header of SIP message when the phone Port in system use TCP or TLS.
  • Page 37 Sets which party will refresh the active session if the phone makes outbound calls. If it is set to “UAC” and the remote party does not support Refresher feature, the phone system will refresh the active session. UAC Specify Refresher If it is set to “UAS”, the remote party will refresh it.
  • Page 38 Configures G726-32 payload type for ITU packing mode. Payload 2 is static and payload dynamic is G726-32 ITU Payload dynamic. The default setting is “2”. G726-32 Dynamic PT Specifies the G726-32 payload type, and the valid range is 96 to 126. The default setting is “126”. Defines the desired value (96-126) for the payload type of the Opus codec.
  • Page 39 Enables/disables RFC5168 mechanism for video calls. RFC5168 allows SIP party to request the Enable RFC5168 sender to refresh its video frame in H.264, or refresh the full picture in VP8. Support The default setting is “Yes”. If set to 0, FEC is not sent by separate port. If set 1, FEC is sent by separate port. Video FEC Mode Default setting is 0.
  • Page 40 Sets the SDP bandwidth attribute. It can be selected from the drop-down list. The default setting is “Media Level”. ● Standard: use AS format in session level; use TIAS format in media level SDP Bandwidth ● Media Level: use AS format in media level. Attribute ●...
  • Page 41 Configures all the AES (Advanced Encryption Standard) key size within SRTP. It can be selected from dropdown list: ● AES128 & 256 bit ● AES 128 bit SRTP Key Length ● AES 256 bit If it is set to “AES 128 & 256 bit”, the phone system will provide both AES 128 and 256 cipher suite for SRTP.
  • Page 42 Configures the preference to handle video request from the remote party during an audio call. The default is “Prompt”. ● “Prompt”: A message will be prompted if a video request is received. Users can select “Yes” to Remote Video Request establish video or “No”...
  • Page 43 Mute on Answer When enabled, phone will mute the incoming intercom call based on Call-Info/Alert Info Headers. Intercom Call Default is disabled. Transfer on 3-way Transfers conference from hosted party when hang up, thus other parties can continue the Conference Hang up conference without interruption.
  • Page 44 Enables/disables the Dial plan mechanism for different cases. If the specific case is checked, the Dial plan mechanism will be disabled. ● Dial Page: It controls the pattern of dialing numbers from the keypad, phone app and account widget. ● Contact: It controls the pattern of dialing numbers from local or LDAP. Disable Dial Plan ●...
  • Page 45 Specifies which header tag will be used from the SIP INVITE message for the Caller ID display. ● If it is set to Auto (default), the phone system will use the one of the available headers in the priority hierarchy of P-Asserted Identify Header, Remote-Party-ID Header and FROM Header. Caller ID Display ●...
  • Page 46 SIP CA Certificate Select the CA certificate for server verification. SIP User Certificate Select the user certificate to access SIP TLS authentication content required by some specific servers. If the private key is included, upload it with the user certificate. Validate Specifies if the phone system will check the incoming SIP messages caller ID and CSeq headers.
  • Page 47 It is used to set to categorize accounts in server mode groups, the accounts in the same group will be combined as one and the account widget will display the Caller ID in the account with lowest ID. The phone can answer any incoming calls to each account in groups.

  • Page 48: Phone Settings/General Settings

    Enables/disables the Shared Call Appearance (the Broadsoft Standard) feature for this account. If it is set to “Yes”, the phone system can update and share account status with another device. The default setting is “No”. Enable SCA (Shared Call Appearance) Note: The Enable SCA settings now supports provision via strings.

  • Page 49: Phone Settings/Call Settings

    Enables/disables the phone system to omit the DTMF digits displaying from the LCD screen. Enable in-call The default setting is “Yes”. DTMF display Configures whether to display the matched content automatically in search of the LDAP contacts when Enable LDAP timeout.
  • Page 50 Hold Call Before When set to “Yes” the phone holds the second call before completing the attended transfer (it sends Completing Transfer the INVITE method to hold the call before sending the REFER method). Sets the default transfer mode for the phone system. If the Blind Transfer or Attended Transfer mode is Default Transfer set, the phone system will use the specific mode to transfer an active call.
  • Page 51 Configures the User ID/extension to dial automatically when the phone is off-hook. The phone will use Offhook Auto Dial the first account to dial the configured numbers out. The default setting is “No”. Defines the timer for warm line dialing. After the timer expires, the phone system will dial the Offhook Auto Dial configured number in Off-hook Auto Dial automatically.
  • Page 52 Configures recording mode. ● If set to (Default) “Record locally”, the phone will use the local recorder for call recording, and the audio file will be saved according to the recorder setup. ● If set to “Record on PortaOne”, the phone will send the specified SIP messages to the Record Mode corresponding server;...
  • Page 53 Configures tone frequencies according to user preference. By default, the tones are set to North American frequencies. Frequencies should be configured with known values to avoid uncomfortable high pitch sounds. Call Progress Tones: Syntax: f1=val,f2=val [,c=on1/off1[-on2/off2[-on3/off3]]]; ● Dial Tone ● Second Dial Tone (Frequencies are in Hz and cadence on and off are in 10ms) ●...

  • Page 54: Network Settings/Ethernet Settings

    Determines if a new paging call whose priority is higher than the existing paging call will be answered. If it is Activate checked, this feature will be enabled. Paging The default setting is disabled. Priority Multicast Selects the codec type for the multicast paging call. This list includes PCMU, PCMA, G726-32, G722, and Paging G729A/B, iLBC, Opus.
  • Page 55 Selects the Internet protocol to use. When both IPv4 and IPv6 are enabled, phone will attempt to use IP Mode the preferred protocol first and switches to the other protocol if there are any issues. Different Networks for Configures whether to set up different networks for the phone data and the call. If set to “Yes”, you Data and VoIP need to configure the data network and VoIP network respectively.
  • Page 56 Enter the IPv6 prefix length in “Statically configured” IPv6 address type. IPv6 Prefix Length Default is 64. DNS Server 1 The DNS Server 1 when static IP is used. DNS Server 2 Configures the secondary DNS IP address. Layer 2 QoS When Different Networks for Data and VoIP Calls set to Yes, then this option will be applied for 802.1Q/VLAN Tag...
  • Page 57 Table 32 :Network Settings/Wi-Fi Settings Network Settings/OpenVPN® Settings This enables/disables OpenVPN® functionality and requires the user to have access to an OpenVPN® server. The default setting is No. NOTE: To use OpenVPN® functionalities, users must enable OpenVPN® and configure all the settings related to OpenVPN®, including Enable OpenVPN®...
  • Page 58 Configures the refresh time (in minutes) for DNS query. If set to “0”, the phone will use DNS query TTL DNS Refresh resolving from DNS server response. Time (m) DNS Failure Configures the duration (in minutes) of previous DNS cache when DNS query fails. If set to “0”, the feature Cache will be disabled.
  • Page 59 Defines the VLAN Identifier of the Layer 2 frame for PC port. This adds the VLAN tag value on the target address received from the LAN port of the phone then sends the value to the device connected to the PC port.
  • Page 60 Trap Configures the interval between each trap sent to the trap receiver. Interval(m) Trap Configures community name associated to the trap. It must match the community name of the trap Community receiver. Table 35 : Network Settings/SNMP Settings Network Settings/Affinity Settings Configures whether to enable the Affinity feature.
  • Page 61 This parameter allows the users to define their own time zone. The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0 MTZ+6MDT+5 This indicates a time zone with 6 hours offset with 1 hour ahead (when daylight saving) which is U.S central time.
  • Page 62 System Settings/Security Settings Web/SSH Access Allows SSH access to the phone. Enable SSH The default setting is “Yes”. Customizes SSH port to access to the phone. SSH Port Default is “22”. Determines which protocol will be used to access the phone ‘s Web GUI. It can be selected from HTTP and HTTPS.
  • Page 63 Configures access control for keypad Menu settings on the Settings interface of the phone. Unrestricted: configure all settings on the Settings interface; Basic Settings Only: The Advanced Settings option will not be displayed; Configuration Basic Settings & Network Settings: Only the Advanced Settings option will not be displayed via Keypad Menu Constraint Mode: users need to input admin user password to configure Wireless &...

  • Page 64: System Settings/Preferences

    User CA Allows to Add or Delete User CA file to phone. System CA Lists trusted CA certificates previously uploaded. Administrator can delete a certificate from here. User Certificate Allows to add or delete User Certificate file to phone. Add Certificate Table 38: System Settings/Security Settings System Settings/Preferences LCD &...
  • Page 65 Audio Control Configures the Transmission Gain in RJ9 headset channel. It can be selected from the dropdown list. The default setting is 0dB: RJ9 Headset TX Gain (dB) Configures the transmission gain of the 3.5mm earphone. It controls the audio signal sent out from the 3.5mm Earphone phone.

  • Page 66: Maintenance/Upgrade

    System Settings/TR-069 Sets the phone system to enable the “CPE WAN Management Protocol” (TR-069). Enable TR-069 The default setting is “Yes”. Specifies URL of TR-069 ACS (e.g., http://acs.mycompany.com), or IP address. ACS URL Default setting is “https://acs.gdms.cloud” ACS User Name Enters user name to authenticate to ACS.
  • Page 67 Checks if firmware file is with matching postfix before downloading it. This field enables Firmware File Postfix user to store different versions of firmware files in one directory on the firmware server. Upgrade Detection Click the “Update Detect” button to check whether the firmware in the firmware server has Update Detect an updated version, if so, update immediately.
  • Page 68 Checks if configuration files are with matching prefix before downloading them. Config File Prefix This field enables user to store different configuration files in one directory on the provisioning server. Checks if configuration files are with matching postfix before downloading them. Config File Postfix This field enables user to store different configuration files in one directory on the provisioning server.
  • Page 69 Specifies when the firmware upgrade process will be initiated; there are 4 options: 1. No: The phone will only do upgrade once at boot up. 2. Check every interval: User needs to specify “number of minutes” Automatic Upgrade 3. Check every day: User needs to specify “Hour of the day (0-23)”.
  • Page 70 PNP Feature Sets the phone system to broadcast the SIP SUBSCRIBE message during booting up to allow itself to be discovered PNP (3CX) Auto Provision and be configured by the SIP platform. The default setting is “Yes”. Maintenance/Upgrade/Advanced Settings Determine whether to send basic HTTP authentication information to the server by default when Send HTTP Basic using wget to download firmware or config file.
  • Page 71 Selects the level of logging for syslog. The default setting is “None”. There are 4 levels from the dropdown list: DEBUG, INFO, WARNING and ERROR. The following information will be included in the syslog packet: DEBUG (Sent or received SIP messages). INFO (Product model/version on boot up, NAT related info, SIP message summary, Inbound and outbound calls, Registration status change, negotiated codec, Ethernet link up).

  • Page 72: Maintenance/Event Notification

    Click to start capturing audio data, click the “Stop” button to end. To capture the audio data of the device can Record help to locate audio issues. The default is not enabled. You can record up to 1-minute audio data. Recording Choose the existing audio file.
  • Page 73 On Hold Configures the event URL when users hold a call on the phone. UnHold Configures the event URL when users resume a call on the phone. Log On Configures the event URL when users log on the phone successfully. Log Off Configures the event URL when users log off the phone.
  • Page 74 The key modes are: Speed Dial: Press to dial the UserID when the accounts being configured as VPK. Busy Lamp Field: Monitor the UserID status when the accounts being configured as VPK. Call Forward : Transfer the current active call to UserID when the accounts being configured as VPK.
  • Page 75 Determines the event list BLF URI on the phone to monitor the extensions in the list with MPK keys. This feature is based on BroadSoft standard. It requires filling in the BLF ID to the box. Event List URI For example, if the server provides the URI: BLF123@myserver.com, this field should be filled with BLF123.
  • Page 76 Configure Configures the Number list when key mode is set to Quick Conference. General Settings General Settings One Page Configures whether to enable one page display mode. If set to "Yes", each extension board only shows 20 Display Mode programmable keys, so keys 1-80 will be displayed on 4 extension boards. Sync Backlight Configures whether to synchronize the backlight with LCD.
  • Page 77 Configures the emergency contact in logout mode. If the system is logout, guest users can dial the configured emergency contacts. Emergency Input the number in the input box and click “Add” to add the number to the contacts list. To delete the Call Numbers existing ICE number, select the number in the contacts list and click “Delete”.
  • Page 78 Specifies the encoding format for phonebook file exporting. The default setting is UTF-8. It can be selected from the dropdown list: UTF-8 UTF-16 UTF-32 Big5 File Encoding Big5-HKSCS Shift-JIS ISO8859-1 ISO8859-15 Windows-1251 EUC-KR Sets the type format for phonebook file importing. It can be selected from the dropdown list. File Type VCard The default setting is “XML”.
  • Page 79 Selects the encoding format for phonebook file download. The default setting is UTF-8. It can be selected from the dropdown list: UTF-8 UTF-16 UTF-32 Big5 File Encoding Big5-HKSCS Shift-JIS ISO8859-1 ISO8859-15 Windows-1251 EUC-KR Configures the server URL to download the phonebook file. Download The phone system will send a request to the server to download the phonebook file with filename Server...
  • Page 80 Determines the LDAP search base. This is the location in the directory where the search is requested to begin. Base DN Example:dc=grandstream, dc=comou=Boston, dc=grandstream, dc=com Configures the bind “Username” for querying LDAP servers. Some LDAP servers allow anonymous Username binds in which case the setting can be left blank. Specifies the bind “Password”...
  • Page 81 Configures the interval (in seconds) for the server to process the request and client waits for server to Search Timeout return. The default setting is 4 seconds. LDAP Lookup For Sets the phone system to do the LDAP number searching when making outgoing calls. Dial The default setting is “No”.

  • Page 82: Upgrading And Provisioning

    Specifies the door system number which is the SIP user ID configured on door system or its IP address, if the door system is using IP call. It enables to show open door button when caller number or IP address matches with this setting.
  • Page 83 There are two ways to setup upgrade and provisioning on GXV34x0 phones. They are Keypad Menu and Web GUI. Configure via keypad Menu ���� In GXV34x0 Settings, select Advanced System Updates 1. Press Detect New Version to check for new firmware versions if available. 2.
  • Page 84 Figure 26: GXV3450 System Update 3. Press settings icon to configure upgrade settings. Users may then select the upgrade mode and enter the IP address or FQDN for the Firmware server and the Config server. After making the changes, tap Save button to save the change. Then reboot the phone or go back and press Detect New Version.

  • Page 85: Upload Firmware Locally

    Figure 28: GXV3470 Upgrade Configuration via Web GUI Warning Please do not power off or unplug the GXV34x0 when the upgrading process is on. Upload Firmware Locally If there is no HTTP/TFTP server, users could also upload the firmware to the GXV34x0 directly via Web GUI. Please follow the steps below to upload firmware to GXV34x0 locally.
  • Page 86 Step 1: Plug in USB flash drive into your PC USB (Type-A) port. Download the firmware file to PC and save it in the root directory of USB flash drive. Note: You can copy firmware to different USB flash drives. Multiple GXV340 upgrades can be performed simultaneously. Please make sure the firmware filename is gxv3480fw.bin, gxv3470fw.bin or gxv3450fw.bin.

  • Page 87: No Local Firmware Servers

    Figure 32: Installing Firmware Step 5: Wait until the upgrading is done. The GXV34X0 will reboot itself. Go to Settings ->Status->System Info to check the firmware current version. No Local Firmware Servers Service providers should maintain their own firmware upgrade servers. For users who do not have a TFTP/HTTP/HTTPS server, some free Windows version TFTP servers are available for download from: https://www.solarwinds.com/free-tools/free-tftp-server and http://tftpd32.jounin.net/.

  • Page 88: Factory Reset

    https://documentation.grandstream.com/knowledge-base/sip-device-provisioning-guide/ Note: When the prompt in the figure below shows up, it means the firmware/config authentication failed. So the user will be required to check the username/password on device web UI ���� Maintenance ����Upgrade: Firmware HTTP/HTTPS username Firmware HTTP/HTTPS password Config HTTP/HTTPS username Config HTTP/HTTPS password Figure 33: Config File Upgrade Verification...

  • Page 89: Restore To Factory Default Via The Web Gui

    2. Tap on OK to confirm. Restore to Factory Default via the Web GUI ���� ���� 1. Login GXV34x0 Web GUI and go to Maintenance Upgrade Advanced Settings. 2. At the bottom of the page, click on the Reset button for Factory reset. Figure 35: GXV34x0 Web GUI –...
  • Page 90 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: https://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 91 Draft ETSI EN 301 489-1 V2.2.1;Draft ETSI EN 301 489-17 V3.2.0; EN 55032:2015 /AC:2016;EN55035:2017;EN61000-3-3:2013;EN 61000-3-2:2014 ETSI EN 300 328 V2.1.1;ETSI EN 301 893 V2.1.1;EN 62311: 2008;EN 62368-1:2014 Manufacturer: Grandstream Networks, Inc.126 Brookline Ave, 3 Floor Boston, MA 02215, USA Caution: Exposure to Radio Frequency Radiation...
  • Page 92 For Certification, Warranty and RMA information, please visit www.grandstream.com Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV34x0 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:...

  • Page 93: Change Log

    https://www.grandstream.com/support/resources/ RF Power and Power Adapter Statement WLAN Frequency EIRP Power (dBm) Standard Wi-Fi 2.4G 2.4~2.4835GHZ 18.70 Wi-Fi 5G 5.15~5.25GHz 22.06 5.25~5.35GHz 19.21 5.47~5.725GHz 18.24 Bluetooth EIRP Power (dBm) Bluetooth version 12.14 8.42 Table 53: RF Power and Power Adapter Statement The power adapter is a power-off device.

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