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April 22, 2003
P
S
RODUCT
UPPORT
T
S
ECHNICAL
UPPORT
Technical Assistance is available 24 hours a day, 7 days a week by the contacting Customer Service Engineering
group at:
Telephone:
800.366.3891
The 800 telephone support line is toll-free in the U.S. and Canada.
Email:
wsd_support@adc.com
Knowledge
http://adc.com/Knowledge_Base/index.jsp
Base:
Web:
www.adc.com
L
W
IMITED
ARRANTY
Product warranty is determined by your service agreement. Refer to the ADC Warranty/Software Handbook for
additional information, or contact your sales representative or Customer Service for details.
R
ETURNS
To return equipment to ADC:
1. Locate the number of the purchase order under which the equipment was purchased. To obtain a return autho-
rization number, you need to provide the original purchase order number to ADC's Return Material Authoriza-
tion (RMA) Department.
2. Call or write ADC's RMA Department to ask for an RMA number and any additional instructions. Use the tele-
phone number, fax number or email address listed below:
• Telephone: 800.366.3891
• Email Address: rma@ADC.com
3. Include the following information, in writing, along with the equipment you are returning:
• Company name and address
• Contact name and telephone number
• Shipping address to which ADC should return the repaired equipment
• Original purchase order number
• Description of the equipment that includes the model and part number of each unit being returned, as well as
the number of units that you are returning.
• Reason for the return. For example:
– The equipment needs an ECO/ECN upgrade.
– The equipment is defective.
If the equipment is defective, please tell us what you observed just before the equipment malfunctioned.
Be as detailed in your description as possible.
If there is any other reason for returning the equipment, please let us know so we can determine how best
to help you.
4. Pack the equipment in a shipping carton.
ADC Telecommunications, Inc.
SCP-FLL814-012-04H
121
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