Appendixd - Product Support; Technical Support; Returns - ADC HIGAIN HDSL2 Manual

Appendix D - Product Support
A
PPENDIX
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
T S
ECHNICAL UPPORT
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Wireline Systems Division
Customer Service Engineering Group at one of the following numbers:
Telephone:
Fax:
A Customer Service Engineer answers technical assistance calls Monday through Friday between 7:30 AM and
5:30 PM, Pacific Time, excluding holidays. At all other times, an on-duty Customer Service Engineer returns
technical assistance calls within 30 minutes.
R
ETURNS
To return equipment to ADC Wireline Systems Division:
1 Locate the number of the purchase order under which the equipment was purchased. You will need to provide
this number to ADC Wireline Systems Division Customer Service to obtain a return authorization.
2 Call or write ADC Wireline Systems Division Customer Service to ask for a Return Material Authorization
(RMA) number and any additional instructions. Use the telephone number, fax number, or email address
listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: rma@adc.com
3 Include the following information, in writing, along with the equipment you are returning:
• Company name, address, telephone number, and the name of a person Customer Service can contact
regarding this equipment.
•
The purchase order number provided to Customer Service when the RMA number was requested.
•
A description of the equipment, as well as the number of units that you are returning. Be sure to include
the model and part number of each unit.
•
The shipping address to which Customer Service should return the repaired equipment.
•
The reason for the return:
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
66
D - P
RODUCT
800.638.0031 or 714.730.3222
The 800 telephone support line is toll-free in the
U.S. and Canada.
714.832.9924
October 2, 2000
S
UPPORT
152-231-116-01, Revision 01
H2TU-C-231 List 1F