Log-Out (Agent); Log-In (Supervisor); Message Recording (Supervisor) - Iwatsu Icon IX-12IPKTD Quick Reference Manual

Emergency Help Calls
Records the conversation
Supervisor that assistance is needed.
Press the Emergency Recording button [EMG
•
REC]. The Emergency Recording button will flash
red indicating that the paging port is available and
the Supervisor will be notified that assistance is
required.
If a paging port is not available this feature will not
operate and there will be no lamp indication.
Important: Use of this feature may be prohibited by
state law.
SUPERVISOR FEATURES
Supervisor Log-In
Allows the Supervisor to receive Help calls and
Emergency Help calls.
• Press the Speaker button [SPKR]
• Press the Supervisor Log button [S. LOG]
The Supervisor Log button [S. LOG] will flash red
and display will read "Enter ID#."
• Dial Supervisor ID Code [ ][ ]
Supervisor Log button [S. LOG] lamp is solid red.
Supervisor All Group Log-In
• Press the Speaker button [SPKR]
• Press the Supervisor Log button [S. LOG]
The Supervisor Log button [S. LOG] will flash red
and display will read "Enter ID#."
• Press
• Dial Supervisor ID Code [ ][ ]
Supervisor Log button [S. LOG] lamp is solid red.
Simultaneous Supervisor / Agent Log-In
While logged in as an Agent:
Follow the Supervisor Log-In instructions above
or
While logged in as a Supervisor:
• Follow the Agent Log-In instructions on page 5
Supervisor Log-Out:
• Press the Speaker button [SPKR]
• Press the Supervisor Log button [S. LOG]
The lamp will turn off.
• Press the Speaker button [SPKR]
Message Recording
Allows the ACD Supervisor to change the recorded
messages in the Call Sequence Table.
9
and notifies the
To Record a Message
• Lift the receiver
• Press the Message Recording button [A. REC]
• The Message Record button [A. REC] will flash
red and the display will read "Record Class."
• Dial a number [1-30] for the new message
• Record the message by speaking into the
receiver
• Dial to end the recording
• Hang up
To Erase the Message
• Lift the receiver
• Press the Message Recording button [A. REC]
The Message Record button [A. REC] will flash
red and the display will read "Record Class."
• Dial
The display will read "Clear Class."
• Dial the number [1-30] of the message to be
erased
• Hang up
To Erase all Messages
• Lift the receiver
• Press the Message Recording button [A. REC]
The Message Record button [A. REC] will flash
red and the display will read "Record Class."
• Dial
• Hang up
To Listen to a Message
• Lift the receiver
• Press the Message Recording button [A. REC]
The Message Record button [A. REC] will flash
red and the display will read "Record Class."
• Dial
The display will read "Replay Class."
• Dial the message number [1-30] of the message
to be played
• Hang up
To Listen to All Messages
• Lift the receiver
• Press the Message Recording button [A.REC]
The Message Record button [A.REC] will flash
red and the display will read "Record Class."
• Dial
• Hang up
Call Monitoring
This feature allows the Supervisor to silently listen
to an Agent's conversation.
• Lift the receiver
• Dial the Agent's extension number
When you hear the busy signal:
• Press the Monitor button [MONITOR] or
• Press the Agent button [AGTnnnn]
The display will read:
MONITOR ACD GROUP
AGENT
10