Keys; Making An Outgoing Call; Receiving An Incoming Call - Iwatsu Icon IX-12IPKTD Quick Reference Manual

INTRODUCTION
3 Menu Buttons 3 Menu Buttons
IX-12IPKTD IX-12IPKTD
IX-12IPKTD-E IX-12IPKTD-E
Speaker Key with Speaker Key with
Red LED Red LED
Transfer Key with Transfer Key with
Red LED Red LED
Feature Key with Feature Key with
Red LED Red LED
Handset Cord
IX-HSCD-16
Speaker Volume Speaker Volume
Control Control
This guide describes
Distribution (ACD) features and operations for
Iwatsu telephones for the ACD System.
Only Iwatsu qualified personnel are authorized to
install any component of an Iwatsu system. Should
you require service, please contact your authorized
Iwatsu Distributor.
Multipurpose

Keys

-
programmed for specific functions, including outside
line access, individual extension selection and one-
touch feature operation.
Key Lamps - These lamps light up or flash when
someone is using the line or feature corresponding
to that key.
Green lamp — Indicates that you are using that
•
line/feature.
Red lamp — Indicates that someone else is
•
using that line/feature.
SPKR (Speaker) - This button allows you to dial
and receive outside or internal calls and converse
without lifting the receiver while using the hands-
free operation feature.
TRAN (Transfer) - This button allows you to
transfer a call from your phone to another
extension.
FEAT (Feature) - This button is used to access
many Iwatsu system features.
Note: The Echo Cancellation DSP technology used
in the IX-12KTD/S-3 speakerphone was developed
by NTT.
Indicator LED Indicator LED
(Red / Green) (Red / Green)
4-Line Backlit LCD 4-Line Backlit LCD
IX-12IPKTD IX-12IPKTD
IX-12IPKTD-E IX-12IPKTD-E
Up / Down Up / Down
Scroll Keys Scroll Keys
8 Function Keys 8 Function Keys
with Red LEDs with Red LEDs
12 Multipurpose 12 Multipurpose
Keys with Keys with
Red / Green LEDs Red / Green LEDs
Key Expansion Key Expansion
Location Location
IX-12ELK-3 IX-12ELK-3
Mute Key with Mute Key with
Red LED Red LED
Ringer Volume Ringer Volume
Control Control
Handset / Headset Handset / Headset
Volume Control Volume Control
Hold / DND with Hold / DND with
Red LED Red LED
basic Automatic Call
These keys can be
1
HOLD/DND (Hold/Do Not Disturb) -
is used to put a call on Hold or to set the Do Not
Disturb function and prevent any calls from getting
through or ringing at your extension.
When an Agent is logged-in, DND prevents only
non-ACD calls from ringing. Not Available must be
used to prevent ACD calls from ringing.
Handset Volume Control -
volume control key allows you to adjust the
handset volume to one of three levels. Pressing
the button will toggle between the three volume
levels.
Speaker Volume Control -
volume control key allows you to adjust the
volume control of the speaker when using
the speakerphone. Pressing the [+] key raises the
volume to one of nine settings. Pressing the [-] will
decrease the volume.
Ringer Volume Control -
ringer volume control button allows you to
adjust the ringer volume to one of four levels.
[Mute] Key -
When talking using the hand-
set, pressing the [Mute] key mutes the hand-
set transmitter. If using the speakerphone,
pressing the [Mute] key mutes the station micro-
phone. When using the headset jack, the [Mute]
key mutes the transmitter on the headset.
ICM -
The intercom system is the internal network
used to communicate between the telephone exten-
sions in your Iwatsu system. Pressing the [ICM]
button connects you to an intercom line for conver-
sation with other extensions.
BASIC FEATURES

Making an Outgoing Call

Lift the receiver
•
Press an outside line button. You will hear a dial
•
tone.
Dial telephone number
•
Make a dialing mistake?
• Press the [FLASH] button to get new dial tone
• Dial again

Receiving an Incoming Call

When your phone rings and lamp flashes:
Lift the receiver to connect the call
•
If your phone does not connect you to the call
automatically
When your phone rings and lamp flashes:
Lift the receiver
•
Press the button with the flashing lamp to connect
•
the call
2
This key
The handset
The speaker
Pressing the