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TROUBLESHOOTING
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified electrician should
correct all electrical problems. For warranty service, contact your dealer or wholesale Distributor.
SYMPTOMS
1. The toilet does not
flush.
2. The toilet randomly
flushes 2 Times.
3. The toilet flushes 3
times, then
operates normally.
4. The toilet flushes 5
times.
5. The toilet fails to
operate.
To troubleshoot this toilet you must first:
Unplug the toilet or turn off the power.
If needed, turn on the water supply.
Plug the toilet back in or turn the power back on.
IMPORTANT!
When the power is turned on, the toilet may flush three times and then function correctly.
No action is needed if this happens.
Note the results (how many times the toilet flushes, whether it operates normally).
Consult the chart below. Perform the recommended action.
1061926-T01-A
PROBABLE CAUSES
A. Various.
A. The tank is overfilling.
A. The fill valve is not turning off.
B. The motorized valve is not Closing.
A. The level switch has an intermittent connection.
B. The level switch is stuck in the up position.
C. The level switch is not properly connected.
D. The level switch does not move Freely.
A. There is a problem with the Wiring.
B. The GFCI or ELCB is tripped.
C. There is a problem with the pump connection.
D. The actuation switch is not properly connected.
E. The level switch is not properly connected.
F. The pump assembly does not Work.
G. The actuation assembly does not work.
RECORRECTIVE ACTION
A. Perform the troubleshooting steps below.
A. Immediately perform the troubleshooting steps or
turn the water off. Turn the water back on when
troubleshooting.
A. Repair or replace the fill valve.
B. Repair or replace the motorized valve.
A. Repair of replace the level Switch.
B. Repair or replace the level Switch.
C. Reconnect the level switch Properly.
D. Replace the level switch.
A. Check the wiring and connect the power.
B. Reset the GFCI or ELCB (if Applicable).
C. Check the pump connection.
D. Check the actuation switch Connection.
E. Check the level switch Connection.
F. Replace the pump assembly.
G. Replace the actuation assembly.
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