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Service Modes, Error Codes, and Fault Finding
How to Activate CSM
To activate CSM, press the following key sequence on a
standard remote control transmitter: "123654" (do not allow the
display to time out between entries while keying the sequence).
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
•
1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
•
1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
•
1.3 Installation date Indicates the date of the first
installation of the TV. This date is acquired via time
extraction.
•
1.4 Option Code 1 Gives the option codes of option group
1 as set in SAM.
•
1.5 Option Code 2 Gives the option codes of option group
2 as set in SAM.
•
1.6 SSB Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. This identification number is the 12NC number of the
SSB.
•
1.7 Display 12NC NVM read/write.
•
1.8 PSU 12NC NVM read/write.
•
2.1 Current Main SW Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the internet.
•
2.2 Standby SW Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via USB.
•
2.3 Panel Code Displays the Display Code number.
•
2.4 NVM version Detects and displays NVM version.
•
2.5 Error Codes Detects and displays errors.
•
3.1 Signal Quality Analog/digital signal strength.
•
3.2 Child lock Not active / active. This is a combined item
for locks. If any lock (channel lock, parental lock) is active,
it is indicated as "active".
•
3.3 HDCP keys Indicates the validity of the HDMI keys (or
HDCP keys). In case these keys are not valid and the
customer wants to make use of the HDMI functionality, the
SSB has to be replaced.
•
3.4 Ethernet MAC address A Media Access Control
address (MAC address) is a unique identifier assigned to
network interfaces for communications on the physical
network segment.
•
3.5 Wireless MAC address Wireless Media Access
Control address.
How to Navigate
By means of the "CURSOR-DOWN/UP" knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
How to Exit CSM
To exit CSM, use one of the following methods.
•
Press the MENU/HOME button on the remote control
transmitter.
•
Press the POWER button on the remote control
transmitter.
•
Press the POWER button on the television set.
TPM9.2HE LA
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5.
EN 23
2013-May-30
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