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Packaging and transporting guidelines ..........................................................................................................................27
Accessing support information .......................................................................................................................................27
5 Removal and replacement procedures for authorized service provider parts...................................................................30
Component replacement procedures..............................................................................................................................30
Preparation for disassembly ...................................................................................................................................30
Bottom cover and rubber feet .................................................................................................................................30
Battery .....................................................................................................................................................................32
Memory modules.....................................................................................................................................................33
Solid-state drive ......................................................................................................................................................35
WLAN module ..........................................................................................................................................................36
Hard drive ................................................................................................................................................................37
Fingerprint reader....................................................................................................................................................39
USB board ................................................................................................................................................................40
Touchpad .................................................................................................................................................................40
Fan ...........................................................................................................................................................................42
Heat sink ..................................................................................................................................................................44
System board...........................................................................................................................................................46
Speakers ..................................................................................................................................................................48
Display assembly.....................................................................................................................................................49
Power connector cable ............................................................................................................................................55
Top cover with keyboard..........................................................................................................................................56
6 Computer Setup (BIOS), TPM, and HP Sure Start.................................................................................................................58
Using Computer Setup.....................................................................................................................................................58
Navigating and selecting in Computer Setup .........................................................................................................58
Restoring factory settings in Computer Setup .......................................................................................................58
Updating the BIOS....................................................................................................................................................59
Determining the BIOS version .........................................................................................................................59
Preparing for a BIOS update ............................................................................................................................59
Downloading a BIOS update ....................................................................................................................60
Installing a BIOS update ..........................................................................................................................60
Changing the boot order using the f9 prompt .......................................................................................................60
TPM BIOS settings (select products only) .......................................................................................................................61
Using HP Sure Start (select products only) .....................................................................................................................61
7 Backing up, restoring, and recovering .................................................................................................................................62
Backing up information and creating recovery media ....................................................................................................62
Using Windows tools for backing up .......................................................................................................................62
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................62
Restoring and recovering your system ...........................................................................................................................62
Creating a system restore .......................................................................................................................................63
Restoring and recovery methods ............................................................................................................................63
Recovering using HP Recovery media .....................................................................................................................63
Changing the computer boot order .........................................................................................................................64
Using HP Sure Recover (select products only) ........................................................................................................64
8 Using HP PC Hardware Diagnostics .....................................................................................................................................65
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