HP ProBook 4740s Maintenance And Service Manual
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HP ProBook 4740s Maintenance And Service Manual

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HP ProBook 4740s Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 4740s

  • Page 1 HP ProBook 4740s Notebook PC Maintenance and Service Guide...
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Display ..............................7 Display - SUSE Linux models ......................9 Top ..............................10 TouchPad .......................... 10 Lights ..........................11 Buttons and fingerprint reader (select models only) ............12 Keys ...........................
  • Page 6 Service considerations ....................... 35 Plastic parts ....................... 35 Cables and connectors ..................36 Drive handling ....................36 Grounding guidelines ......................37 Electrostatic discharge damage ................ 37 Packaging and transporting guidelines ..........38 Workstation guidelines ..............38 Equipment guidelines ............... 39 Component replacement procedures ....................
  • Page 7 Restoring factory settings in Computer Setup ........... 94 Updating the BIOS .................... 95 Downloading SoftPaqs to update the BIOS ........95 BIOS management using system diagnostics ........95 Using f10 setup to update the BIOS ..........95 Determining the BIOS version ............96 Downloading a BIOS update ............
  • Page 8 Creating recovery media with HP Recovery Disc Creator ..........115 Creating recovery media ................. 115 Backing up your information .................... 115 Performing a system recovery ..................116 Using the Windows recovery tools ..............116 Using f11 recovery tools .................. 117 Using a Windows 7 operating system DVD (purchased separately) ....

  • Page 9: Product Description

    Product description Category Description Product Name HP ProBook 4740s Notebook PC Processors Intel® Core™ i7 processor, Quad Core (6-GB L3 cache, 35W) 3632QM, 2.20-GHz processor 3612QM, 2.10-GHz processor Intel® Core i5 processors, Dual Core (3-GB L3 cache, 35W) 3380M, 2.90-GHz processor 3360M, 2.80-GHz processor...
  • Page 10 ● 4096 (2048 × 2) ● 4096 (4096 × 1) ● 2048 (2048 × 1) Hard drives Supports 7-mm/9.5-mm/12.7-mm, 2.5-in SATA hard drives with HP 3D DriveGuard Customer-accessible Supports the following drives: ● 750-GB, 7200-rpm and 5400-rpm ● 640-GB, 5400-rpm ●...
  • Page 11 Category Description Two WLAN antennas built into display assembly Supports “no WLAN” option Supports the following WLAN formats: ● Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ●...
  • Page 12 Category Description Windows 7 Professional 64 with Microsoft Basics Windows 7 Professional 32 with Microsoft Basics (Japan only) Windows 7 Home Premium 64 with Microsoft Basics Windows 8 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 Microsoft Basics Windows 8 Professional 64-bit Digital Product Key with Windows 7 Professional 32 Microsoft Basics (Japan only) Windows 8 Multi-language (ML) 64-bit with Microsoft Basics...
  • Page 13 Category Description Windows 8 Professional Digital Product Key 64-bit with Windows 7 Professional 32 Image and Office 2010 Home & Business (Japan only) Windows 8 Professional Digital Product Key 64-bit with Windows 7 Professional 32 Image Digital Product Key and Office 2010 Home & Business (Japan only) Windows 8 Professional Digital Product Key 64-bit with Windows 7 Professional 64 Image and Office 2010 Starter (not available in Japan, the People's Republic of China, or Asia)
  • Page 14 Category Description Hard drive Memory module Optical drive WLAN module Keyboard Chapter 1 Product description...

  • Page 15: External Component Identification

    External component identification Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). Internal microphone(s) (1 or 2 depending on Record sound. model) Webcam light (select models only) On: The webcam is in use. Webcam (select models only) Records video and captures still photographs.
  • Page 16 Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access this guide in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 17: Display - Suse Linux Models

    Display - SUSE Linux models NOTE: Refer to the illustration that most closely matches your computer. Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). Internal microphones (1 or 2 depending on Record sound.

  • Page 18: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Components Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Caps lock light On: Caps lock is on. ● Web browser light On: The computer is on.

  • Page 20: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) Chapter 2 External component identification...
  • Page 21 Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep state, press the button briefly to exit Sleep/Suspend.

  • Page 22: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys. Displays the Windows Start menu. Windows 7 logo key Windows 8 logo key Function keys...

  • Page 23: Keys - Suse Linux Models

    Keys - SUSE Linux models Component Description Executes frequently used system functions when pressed in combination with a function key. Operating system logo key Displays the operating system menu. Function keys Execute frequently used system functions when pressed in combination with the key.

  • Page 24: Front

    Front Component Description ● Drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Media Card Reader Supports the following digital card formats: ● Memory Stick PRO ● Memory Stick PRO Duo (needs an adapter) ●...

  • Page 25: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter. ●...

  • Page 26: Right

    Right Component Description USB 2.0 ports (2) Connect optional USB devices. Optical drive (select models only) Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Optical drive light (select models only) On: The optical drive is being accessed.

  • Page 27: Bottom

    Bottom Component Description ● Battery and service door release latches Releases the battery from the battery bay by sliding the release latches one time. ● When the battery has been removed from the battery bay, releases the service door from the computer by sliding the release latches a second time.

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 29: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images.

  • Page 30: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 31 Item Description Spare part number Display panel, 43.9-cm (17.3-inch), HD+, anti-glare, with webcam 684631-001 Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page For use in models without Windows 8 684632-xxx For use in Windows 8 models 701982-xxx Top cover (includes touchpad assembly)
  • Page 32 Item Description Spare part number Intel Centrino Wireless-N 2230 670290-001 Intel Centrino Advanced-N 6235 670292-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001...
  • Page 33 Item Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive 684630-001 (21) Hard drive 750-GB, 7200-rpm 633252-001 750-GB, 5400-rpm 634250-001 640-GB, 5400-rpm 669300-001 500-GB, 7200-rpm, 634925-001 320-GB, 7200-rpm 641672-001 (22) Bottom door 684634-001 Computer major components...

  • Page 34: Display Components

    Display components Item Description Spare part number Display bezel 684609-001 Webcam module for use in all models 683508-001 Display Hinge Kit 684612-001 ● Display hinges ● Display hinge covers ● Screw covers (not illustrated) Plastics Kit Item Description Spare part number Plastics Kit 684614-001 Optical drive protective insert...

  • Page 35: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 684633-001 Battery connector cable Power connector cable Audio cable USB connector cable Cable Kit...

  • Page 36: Mass Storage Devices

    Mass storage devices Description Spare part number Hard drives 750-GB, 7200-rpm 633252-001 750-GB, 5400-rpm 634925-001 640-GB, 5400-rpm 669300-001 500-GB, 7200-rpm 634925-001 320-GB, 7200-rpm 641672-001 Hard Drive Hardware Kit (includes hard drive bracket and screws; not illustrated) 683488-001 Optical drives (include bezel, bracket, and screws) DVD±RW Double-Layer Drive 684629-001 Blu-ray ROM DVD±RW SuperMulti DL Drive...

  • Page 37: Miscellaneous Parts

    Rubber Kit (includes feet and display bezel screw covers) 684627-001 Screw Kit 684628-001 Mouse, optical, 2-button 390632-001 Notebook combination lock 591699-001 HP keyed cable lock 626729-001 HP optical travel mouse 434594-001 Professional slim, top load case 592923-001 Basic messenger bag 501505-001...

  • Page 38: Sequential Part Number Listing

    Description number flag 390632-001 Mouse, optical, 2-button 434594-001 HP optical travel mouse 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia and New Zealand 490371-021 Power cord for use in Europe, the Middle East, and Africa...
  • Page 39 Spare part Description number flag 652972-001 2-GB memory module (PC3-12800, 1600-MHz, DDR3) 653340-001 Intel Core i3 processor, 2350M, 2.3-GHz processor, 3-MB L3 cache (includes thermal material) 655795-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 657325-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 664663-001 Intel Celeron B840 processor, 1.9-GHz processor, 3-MB L3 cache (includes thermal material) 669300-001...
  • Page 40 Spare part Description number flag 684610-001 Fingerprint reader assembly (includes cable, bracket, and screws) 684612-001 Display Hinge Kit (includes left and right hinges, hinge covers, and screws) 684613-001 Function board/power button board assembly (includes cable) 684614-001 Plastics Kit (includes optical drive protective insert and Secure Digital card protective insert) 684615-001 Speaker assembly 684616-001...
  • Page 41 Spare part Description number flag 684632-BB1 Keyboard for use in models without Windows 8 in Israel 684632-BG1 Keyboard for use in models without Windows 8 in Switzerland 684632-D61 Keyboard for use in models without Windows 8 in India 684632-DD1 Keyboard for use in models without Windows 8 in Iceland 684632-DH1 Keyboard for use in models without Windows 8 in the Netherlands 684632-FL1...
  • Page 42 Spare part Description number flag 701982-151 Keyboard for use in Windows 8 models in Greece 701982-171 Keyboard for use in Windows 8 models in Saudi Arabia 701982-211 Keyboard for use in Windows 8 models in Hungary 701982-251 Keyboard for use in Windows 8 models in Russia 701982-261 Keyboard for use in Windows 8 models in Bulgaria 701982-271...

  • Page 43: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 44: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 45: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 46: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 47: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 48: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 49: Bottom Door

    Bottom door Description Spare part number Bottom door 684634-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Using The Optional Security Screw

    Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer. When not in use the security screw can be stored inside the battery bay. Remove the battery: To use the security screw: Remove the battery.

  • Page 51: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws. Description Spare part number DVD±RW Double-Layer Drive 684629-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 684630-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 52 Remove the optical drive (3) from the computer. Reverse this procedure to install an optical drive. Chapter 4 Removal and replacement procedures...

  • Page 53: Hard Drive

    Hard drive Description Spare part number 750-GB, 7200-rpm hard drive 633252-001 750-GB, 5400-rpm hard drive 634250-001 640-GB, 5400-rpm hard drive 669300-001 500-GB, 7200-rpm hard drive 634925-001 320-GB, 7200-rpm hard drive 641672-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 683488-001 Before disassembling the computer, follow these steps: Shut down the computer.
  • Page 54 Pull the plastic tab on the hard drive (2) towards the side of the computer to disengage the hard drive from the connector, and then lift the hard drive out of the hard drive bay. If it is necessary to replace the hard drive bracket, lift the Mylar tab on the Mylar cover to unlock Remove the four Phillips PM3.0×3.0 hard drive bracket screws (1) that secure the bracket to the hard drive.
  • Page 55 Lift the top of the Mylar cover (2) from the drive, and then remove the cover from the hard drive (3). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 56: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 57 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 58: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Wireless-N 2230 670290-001...
  • Page 59 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 60: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard for use in models without Windows 8 684632-xxx Keyboard for use in Windows 8 models 701982-xxx Before removing the keyboard, follow these steps: Shut down the computer.
  • Page 61 Lift the top of the keyboard at an angle (2), and then pull the keyboard up to remove it from the palm rest (3). NOTE: Only pull the keyboard up enough to release it from the computer and flip it over onto the palm rest.

  • Page 62: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover with a fingerprint reader (includes fingerprint reader assembly) 684616-001 Top cover without a fingerprint reader 684617-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 63 Remove the following covers and screws that secure the top cover to the computer: (1) 4 rubber screw covers (2) 13 Torx T8M2.5×8.0 screws Component replacement procedures...
  • Page 64 Remove the following screws that secure the top cover to the computer as follows: (1) 3 Phillips broadhead PM2.0×3.0 screws from the battery bay (2) 5 Phillips PM2.0×3.0 screws from the battery bay and optical drive bay Position the computer upright and open it as far as possible. Remove the four Torx T8M2.5×8.0 screws that secure the top cover to the computer.
  • Page 65 Disconnect the power button board/function board cable (1) and the fingerprint reader board cable (2) from the system board. Lift the front of the top cover slightly to gain access to the cable and connector underneath (1). Disconnect the audio board cable (2) from the system board. Component replacement procedures...
  • Page 66 Lift the top of the top cover (1), and then remove the top cover from the computer (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 67: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable, bracket, and screws) 684610-001 Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Remove the fingerprint reader board and cable assembly from the top cover (4). Reverse this procedure to install the fingerprint reader board. Chapter 4 Removal and replacement procedures...

  • Page 69: Function Board/Power Button Board Assembly

    Function board/Power button board assembly Description Spare part number Function board/Power button board assembly (includes cable) 684613-001 Before removing the function board and power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Usb Connector Assembly

    Lift the power button board from the top cover (3). Reverse this procedure to install the function board power button board assembly. USB connector assembly The USB connector assembly is included in the Cable Kit, spare part number 684633-001. Before removing the USB connector assembly, follow these steps: Shut down the computer.
  • Page 71 Remove the two Phillips PM2.0×4.0 screws (3) that secure the USB connector to the computer. Remove the USB connector assembly from the computer (4). Reverse this procedure to install the USB connector assembly. Component replacement procedures...

  • Page 72: Fan

    Description Spare part number 689658-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Speaker Assembly

    Remove the fan from the computer (2). Reverse this procedure to install the fan. NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 74 Remove the battery (see Battery on page 40). Remove the following components: Bottom door (see Bottom door on page 41). Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the speaker assembly: Position the computer upright with the front toward you. Open the computer as far as possible.

  • Page 75: Audio Board

    Audio board Description Spare part number Audio board 683475-001 Before removing the audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: Power Cable

    Reverse this procedure to install the audio board. Power cable The power cable is included in the Cable Kit, spare part number 684633-001. Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 77: Battery Cable

    Battery cable The battery cable is included in the Cable Kit, spare part number 684633-001. Before removing the battery cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: System Board

    Lift the battery cable from the computer (3). Reverse this procedure to install the battery cable. System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use in models without Windows 8: 1-GB of discrete graphics memory 683493-001 2-GB of discrete graphics memory...
  • Page 79 Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 40). Remove the following components: Bottom door (see Bottom door on page 41).
  • Page 80 Disconnect the power cable (1), display cable (2), and the USB connector cable (3) from the system board. If necessary, disconnect the battery connector cable from the system board (1). Remove the four Phillips PM2.5×4.0 screws (2) that secure the system board to the computer. Lift the right side of the system board up at an angle (3).

  • Page 81: Rtc Battery

    RTC battery Description Spare part number RTC battery 683502-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 82 Lift the battery from the system board (2). Reverse this procedure to install the RTC battery. Chapter 4 Removal and replacement procedures...

  • Page 83: Optical Drive Extension Board

    Optical drive extension board Description Spare part number Optical drive extension board 689656-001 Before removing the optical drive extension board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 ▲ Pull the optical drive extension board straight away from the side of the system board. Reverse this procedure to install the optical drive extension board. Chapter 4 Removal and replacement procedures...

  • Page 85: Hard Drive Extension Board

    Hard drive extension board Description Spare part number Hard drive extension board 689655-001 Before removing the hard drive extension board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 86 ▲ Pull the hard drive extension board straight away from the side of the system board. Reverse this procedure to install the hard drive extension board. Chapter 4 Removal and replacement procedures...

  • Page 87: Heat Sink

    Heat sink All heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink 689657-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 88: Processor

    Lift the heat sink from the system board (2). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
  • Page 89 Description Spare part number Intel Core i7 processor, Quad Core 3632QM, 2.2-GHz processor with 6-MB L3 cache 701658-001 3612QM, 2.1-GHz processor with 6-MB L3 cache 680647-001 Intel Core i5 processors, Dual Core 3360M, 2.8-GHz processor with 3-MB L3 cache (includes thermal grease) 681953-001 3320M, 2.6-GHz processor with 3-MB L3 cache (includes thermal grease) 681952-001...
  • Page 90 Top cover (see Top cover on page Fan (see Fan on page System board (see System board on page Heat sink (see Heat sink on page Remove the processor: Position the system board upside-down. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click.

  • Page 91: Latch Assembly

    Latch assembly NOTE: The Latch Kit includes the left and right latches, knob, screws, and spring. Description Spare part number Latch Kit 684635-001 Before removing the latch assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 92 Slide the latch mechanism toward the left (3), and then lift it from the computer (4). Reverse this procedure to install the latch assembly. Chapter 4 Removal and replacement procedures...

  • Page 93: Display Assembly

    Display assembly All display assemblies include WLAN antenna transceivers and cables. For a list of individual display spare parts, see Display components on page Description Spare part number Display assembly, 43.9-cm (17.3-inch), HD+, anti-glare, with webcam 684631-001 Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 94 Remove the WLAN antennas from the routing path (1) and tabs (2) on the bottom of the computer. Place the computer upright and open as far as possible. Pull the antennas through the hole that routes to the bottom of the computer. Remove the WLAN antennas from the tabs (1) and the routing path (2) on the top of the computer.
  • Page 95 Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN performance.
  • Page 96 If you need to remove the hinge covers from the display hinges, pull the hinges straight up and off the display to remove them. Display hinge covers are available in the Display Hinge Kit using spare part number 684612-001. To replace the display bezel, remove the two rubber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners of the display bezel.
  • Page 97 Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure. Remove the display bezel (4). The display bezel is available using spare part number 684609-001. Component replacement procedures...
  • Page 98 If it is necessary to replace the webcam module, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2). The webcam module is available using spare part number 683508-001. If it is necessary to replace the display hinges, remove the six Phillips PM2.5×3.0 screws that secure the display hinges and panel to the display enclosure.
  • Page 99 Disconnect the display panel cable by rotating the display enclosure (1), lifting the tape (2) that covers the connector, and disconnecting the cable from the panel (3). Position the display panel and hinge assembly upright. Remove the three Phillips PM1.5×2.0 screws (1) that secure each display hinge to the display panel.
  • Page 100 Remove the display hinges (2). Display hinges are available in the Display Hinge Kit using spare part number 684612-001. Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 101: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 102: Restoring Factory Settings In Computer Setup

    NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Press to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ●...

  • Page 103: Updating The Bios

    The next sections describe different ways of updating the BIOS. Downloading SoftPaqs to update the BIOS Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. To install BIOS updates from the HP website, follow the steps below: Download the SoftPaq from the HP website.

  • Page 104: Determining The Bios Version

    Locate the .sig file in the ROM.cab file and rename it with the same prefix as the .bin file (for example, 68CDD.sig). Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB flash drive. Restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 105: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 106: Main Menu

    Main menu Select To do this ● System information View and change the system time and date. ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS. Security menu Select To do this Administrator password Control access to Setup Utility.
  • Page 107 You can view system information and error logs in the Advanced System Diagnostics window. To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.

  • Page 108: Windows 8 - Computer Setup (Bios) And Advanced System Diagnostics

    Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 109: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 110: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 111: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 112: Suse Linux - Computer Setup (Bios) And Advanced System Diagnostics

    To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 113: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 114: Determining The Bios Version

    Open your Web browser, go to http://www.hp.com/support, and select your country or region. Access the page on the HP Web site that provides software for your computer. Follow the on- screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 115: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP Customer Support to report the issue and purchase a replacement battery. ●...

  • Page 116: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 28.0 cm 11.0 in Width 41.4 cm 16.3 in Height (front to rear) 2.9 to 3.6 cm 1.1 to 1.4 in Weight (equipped with optical drive, 1 DIMM, hard drive, 3.1 kg 6.7 lbs optical drive, WLAN module, 6 cell battery) Input power Operating voltage...

  • Page 117: Cm (17.3-In), Hd+ Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 43.9-cm (17.3-in), HD+ display specifications Metric U.S.

  • Page 118: Hard Drive Specifications

    Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec...

  • Page 119: Dvd±Rw And Cd-Rw Supermulti Dl Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- CD-R and CD-RW ROM, CD-ROM XA, MIXED MODE CD, CD-I, DVD+R, DVD+RW, DVD-R, DVD- CD-I Bridge (Photo-CD, Video CD), RW, DVD-RAM Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM...

  • Page 120: Blu-Ray Disc Rom With Supermulti Dvd±R/Rw Dl Drive

    Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, DVD+RW, DVD-R, DVD-R(9),DVD-RW, MIXED MODE CD, CD-I, CD-I Bridge DVD-RAM (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 121: Specification Information In Device Manager

    Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer.

  • Page 122: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 123: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.

  • Page 124: Performing A System Recovery

    NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).

  • Page 125: Using F11 Recovery Tools

    You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the HP Recovery partition are not listed. For additional information, see the Using a Windows 7 operating system DVD (purchased separately) section.

  • Page 126: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 127: Windows 8 - Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 128: Performing A System Recovery

    If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition. From the Start screen, type e, and then click File Explorer.

  • Page 129: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 130: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 131: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 132: Suse Linux - Backup And Recovery

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 133: Performing A System Recovery

    Select Computer > More Applications. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane. Follow the on-screen instructions to create an image file to burn a recovery disc.
  • Page 134 NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.

  • Page 135: Remove Everything And Reinstall Sled

    Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.

  • Page 136: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 137: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 138 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 139: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Display WARNING! The backlight contains mercury.
  • Page 140 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 141 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 142 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 143 Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 144 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 145: Index

    Index downloading an update 97, Computer Setup AC adapter light 17 102, 106 navigating and selecting 93, AC adapter, spare part numbers updating 95, 102, 105 100, 104 29, 30 Blu-ray Disc ROM with SuperMulti restoring factory settings 94, access cover release latches 19 DVD±R/RW DL Drive 101, 105 advanced system diagnostics 98,...
  • Page 146 DVD-ROM Drive hard drive extension board precautions 36 removal 77 latch assembly DVD±RW and CD-RW SuperMulti spare part number 23, 77 removal 83 DL Combo Drive Hard Drive Hardware Kit, spare spare part number 23, 33, 83 precautions 36 part number 28, 45 legacy support, USB 93, 100, DVD±RW Double-Layer Drive hard drive recovery 121...
  • Page 147 optical drive extension board ports 3 setup utility removal 75 power requirements 3 navigating and selecting 93, spare part number 23, 75 processors 1 optical drive light 18 product name 1 restoring factory settings 94, optical drive protective insert security 3 illustrated 26 serviceability 5 SUSE Linux 104...
  • Page 148 WLAN/Bluetooth combo card USB connector assembly removal 50 removal 62 spare part number 50 spare part number 62 workstation guidelines 38 USB connector cable illustrated 27 USB legacy support 93, 100, 104 USB ports, identifying 17, 18 vents, identifying 17, 19 Web browser button, identifying Web browser light 11 webcam 9...

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