Solving Printer Problems - Compaq LTE 5000 Setup Manual

. . . . . . . . . . . . . . . . . . . . . . . . .

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to
the documentation provided with your printer for instructions. If the
self-test fails, it is a printer-specific problem. Also refer to the printing
section of your application documentation.
Problem
Printer will not turn
on.
Printer will not print. Printer is not turned on or is
Printer prints
garbled information.
Probable Cause
The signal cable may not be
connected properly, or the
printer is unplugged.
offline.
Correct printer driver is not
installed.
Printer that is set up for a
network is not connected to the
network.
Printer cable is too long,
unshielded, or defective.
Paper tray is empty.
Correct printer driver is not
installed.
Cable is not
connected properly.
Cable is damaged.
Solution(s)
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Turn the printer on and set it to
online.
Double-click the Printer icon in
Control Panel to add a new
printer. Also refer to the printer
documentation.
Connect the printer to the
network.
Replace the cable.
Fill the paper tray with paper and
set the printer to online.
Double-click the Printer icon in
Control Panel to add a new
printer. Also refer to the printer
documentation.
Ensure that the printer signal
cable is properly connected to
the computer.
Replace the cable.
Troubleshooting 13-17