Solving Diskette And Diskette Drive Problems - Compaq LTE 5000 Setup Manual

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Solving Diskette and Diskette Drive
Problems
Problem
Cannot access
diskette drive.
Cannot access
diskette drive in
expansion base
Diskette drive icon
stays on.
Diskette drive
cannot write to a
diskette.
13-8 Troubleshooting
Probable Cause
Diskette drive is not seated
properly.
Real mode device drivers have
not been loaded.
Diskette is damaged.
Diskette is write-protected.
Diskette is not formatted.
Diskette has a bad sector.
Drive error has occurred.
Solution(s)
Shut down the computer, remove
and reinsert the diskette drive,
then turn on the computer.
Remove the check marks from the
docked and undocked
configurations in Standard Floppy
Disk Controller Properties to
unload the protected mode drivers
and then restart the computer.
(Refer to Chapter 6, "Working with
Removable Drives", for
information on accessing a
diskette drive in the expansion
base.)
Run the Windows ScanDisk
program.
Disable the diskette's write-protect
feature or use a diskette that is not
write-protected.
Double-click the My Computer
icon, click the icon for the disk you
want to format, click the File menu,
then click Format.
Run the Windows ScanDisk
program. Copy files to hard drive
or another diskette and reformat
the diskette.
Click the Device Manager tab in
System Properties, then double-
click Disk Drives and verify the
diskette drive is recognized.
Double-click the diskette drive to
view the status and settings for the
drive.
Run Computer Checkup from the
Compaq Diagnostics diskette
(Refer to Chapter 11, "Running
Compaq Diagnostics").
Continued