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General Problems
Problem
?
THE CONNECTED USB DEVICE
CANNOT BE USED
THE FINISHER/SADDLE FINISHER
DOES NOT OPERATE
STAPLING DOES NOT TAKE PLACE
(INCLUDING SADDLE STITCH)
PUNCHING DOES NOT TAKE
PLACE
THE STAPLING POSITION OR
PUNCH POSITION IS NOT
CORRECT
FOLDING DOES NOT TAKE PLACE
THE FOLD POSITION IS NOT
CORRECT
PREVIEW IMAGES OR THUMBNAIL
IMAGES DO NOT APPEAR
THE TOUCH PANEL DISPLAY IS
DIFFICULT TO VIEW
YOU WERE LOGGED OUT
WITHOUT LOGGING OUT
YOURSELF
I DON'T KNOW WHERE THE IP
ADDRESS SETTING IS
I DON'T KNOW HOW TO CHANGE
THE BACKGROUND COLOR OF
THE HOME SCREEN
I DON'T KNOW HOW TO ADD A
SHORTCUT TO OR DELETE A
SHORTCUT FROM THE HOME
SCREEN
I DON'T KNOW HOW TO RESTORE
THE LARGE TEXT SETTING TO ITS
ORGINAL STATE
I DON'T KNOW HOW TO ADJUST
THE TIME THE MACHINE ENTERS
ENERGY SAVE MODE
I FORGOT THE ADMINISTRATOR
PASSWORD
I DON'T KNOW WHOM TO
CONTACT FOR MAINTENANCE
AND SERVICE
Check
Is the USB device compatible with the machine?
Is the connected USB device recognized correctly?
Is the USB memory formatted as FAT32 or NTFS?
Are you using a USB memory device with a capacity of more than 32
GB?
Does a message appear indicating that you need to remove paper from
the stapler compiler?
Have functions been disabled by the administrator?
Does a message appear instructing you to check the staple unit?
Does a message appear instructing you to add staples?
Is a different width of paper mixed in?
Are there more sheets than can be stapled at once?
Is a paper size that cannot be stapled included in the print job?
Is the paper type setting of the tray selected in the printer driver set to a
paper type that cannot be stapled?
Does a message appear instructing you to check the punch module?
Is a different size of paper mixed in?
Is a paper size that cannot be punched included in the print job?
Is the tray selected in the printer driver set to a paper type that cannot
be punched?
Is the stapling position setting correctly?
Are the punching positions setting correctly?
Did the administrator enable the [Disabling of Duplex] setting?
Are you using a paper type that has a specific front and reverse side?
Is the original placed face up or face down correctly?
Are there a number of jobs waiting to be executed?
Is the brightness properly adjusted?
Did Auto Clear activate?
The IP address is set in the Network Settings of Setting mode.
You can change the background color in "MFP Display Pattern Setting".
You can change a shortcut in "Edit Home".
Is large text mode enabled in the home screen?
Set the time the machine enters energy save mode in the Energy Save
settings of setting mode.
Was the administrator password changed from the factory default
setting?
Please check the customer support information.
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